Evidence map›Paper›PMID 37940335›Full record

Observational studyBMJ open quality2023

Telehealth-based transitional care management programme to improve access to care.

Michelle Elsener, Rachel C Santana Felipes, Jonathan Sege, Priscilla Harmon, Farrukh N Jafri

Registry-linked trialAbstract readObservational Study
In one paragraph

Observational study in BMJ open quality, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT06830135 (A Multifaceted Telehealth Approach to Enhancing Glycemic Control and Reducing Readmissions in a Diverse Diabetic Population), which is not on this map. Cited by 10 papers.

0numbers the graph read from it
0cells of the map it votes in
10citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

NCT06830135 nanot yet recruitingnot on this mapstarted 2025, after this paper: background citation

A Multifaceted Telehealth Approach to Enhancing Glycemic Control and Reducing Readmissions in a Diverse Diabetic Population: A Randomized Control Trial

TypeinterventionalSponsorWhite Plains HospitalRan2025 to 2027Enrolled208ConditionsDiabetes MellitusArmsContinues glucose monitoring with remote glucose monitoring for 90 days
3 · Its place in the literature

Who cites it

10 citing papers in PubMed.

  1. Article
  2. Article
  3. Article
  4. Article
  5. Review
  6. Article
  7. Article
  8. A Surgeon's Field Guide to Value-Based Specialty Care.Laryngoscope investigative otolaryngology · 2025
    Review
  9. Observational
  10. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

5 authors.

Michelle ElsenerTransitional Care, White Plains Hospital, White Plains, New York, USA melsener@wphospital.org.ORCID 0009-0002-1575-5388
Rachel C Santana FelipesTransitional Care, White Plains Hospital, White Plains, New York, USA.
Jonathan SegeTransitional Care, White Plains Hospital, White Plains, New York, USA.
Priscilla HarmonTransitional Care, White Plains Hospital, White Plains, New York, USA.
Farrukh N JafriEmergency Department, White Plains Hospital, White Plains, New York, USA.ORCID 0000-0002-3080-6262

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundThe transition from hospital to home is a vulnerable time for patients and families that can be improved through care coordination and structured discharge planning. LOCAL PROBLEM: Our organisation aimed to develop and expand a programme that could improve 30-day readmission rates on overall and disease-specific populations by assessing the impact of a telehealth outreach by a registered nurse (RN) after discharge from an acute care setting on 30-day hospital readmission.

methodsThis is a prospective observational design conducted from May 2021 to December 2022 with an urban, non-academic, acute care hospital in Westchester County, New York. Outcomes for patients discharged home following inpatient hospitalisation were analysed within this study. We analysed overall and disease-specific populations (congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD) and pneumonia (PNA)) as compared with a 40-month prestudy cohort.

interventionsPatients were identified in a non-random fashion meeting criterion of being discharged home after an inpatient admission. Participants received a telephonic outreach by an RN within 72 hours of discharge. Contacted patients were asked questions addressing discharge instructions, medication access, follow-up appointments and social needs. Patients were offered services and resources based on their individual needs in response to the survey.

results68.2% of the 24 808 patients were contacted to assess and offer services. Median readmission rates for these patients were 1.2% less than the prestudy cohort (11.0% to 9.8%). Decreases were also noted for disease-specific conditions (CHF (14.3% to 9.1%), COPD (20.0% to 13.4%) and PNA (14.9% to 14.0%)). Among those in the study period, those that were contacted between 24 and 48 hours after discharge were 1.2 times less likely to be readmitted than if unable to be contacted (254/3742 (6.8%) vs 647/7866 (8.2%); p=0.005).

conclusionsUsing a multifaceted telehealth approach to improve patient engagement and access reduced 30-day hospital readmission for patients discharged from the acute care setting.

Indexed as

Heart FailurePulmonary Disease, Chronic ObstructiveTelemedicineTransitional CareHealth Services AccessibilityHospitalizationHumansChronic disease managementHealthcare quality improvementNursesPatient-centred careTransitions in care

Identifiers

PMID37940335
PMCPMC10632879

What OpenQuestion holds

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LicenceCC BY-NC
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Registered trials

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.