ArticleCureus2023
Patients' Satisfaction With the Quality of Services at Primary Healthcare Centers in Saudi Arabia.
Article in Cureus, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers.
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Who cites it
13 citing papers in PubMed.
- Article
- Determinants of Patient Satisfaction With Primary Health Care Among the Rural Community People: A Cross-Sectional Evidence From Khulna Division, Bangladesh.Health science reports · 2026Article
- Satisfaction of patients and healthcare practitioners with the services provided by urgent care centers in Saudi Arabia, 2024: a cross-sectional study.BMC health services research · 2026Article
- Article
- Trust in the healthcare system as a predictor of patient satisfaction: a cross-sectional survey in Türkiye's primary care setting.BMC public health · 2025Article
- Development and Validation of the Arabic Short Assessment of Patient Satisfaction (Ar-SAPS) in General Practice Clinics of a Tertiary Academic Hospital.Healthcare (Basel, Switzerland) · 2025Article
- Patients' satisfaction with healthcare services in Al-Baha, Saudi Arabia: a cross-sectional study.Journal of medicine and life · 2025Article
- Patients' satisfaction with primary healthcare (PHC) services at King Abdulaziz Medical City (KAMC), Riyadh, Saudi Arabia.Journal of family medicine and primary care · 2025Article
- Patient satisfaction with dialysis services provided across different providers in Saudi Arabia.Frontiers in nephrology · 2025Article
- Navigating the patient experience in primary healthcare clinics in the eastern province of Saudi Arabia: a secondary analysis study.Frontiers in medicine · 2025Article
- Three-year trends and seasonal variation in patient satisfaction with primary health care services in Saudi Arabia: results from the national patient experience measurement program (2022-2024).Frontiers in public health · 2025Article
- Patients and Health Professionals' Perceptions of Primary Health Care Services in Saudi Arabia: A Scoping Review.International journal of general medicine · 2024Article
- Factors Associated With the Nursing Care Experience of Patients Admitted to Riyadh Region Hospitals.SAGE open nursingArticle
Corrections and comments
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatients' satisfaction is an essential indicator used to measure the quality of healthcare services. The evaluation of patients' satisfaction with primary healthcare center (PHC) visits is therefore essential when it comes to assessing the quality of healthcare services provided.
aimTo assess patients' overall satisfaction with the quality of services provided at PHCs in different regions of Saudi Arabia.
methodsA retrospective cross-sectional study was conducted using secondary data collected from 2,390 PHCs in different regions of Saudi Arabia. Data were collected by the Patient Experience Measurement Program in the Ministry of Health (MOH) using the Press Ganey Survey from January 2022 to December 2022. The Press Ganey Survey is a standardized tool used by the Saudi MOH to assess patients' satisfaction with the health services provided in different specialties and healthcare facilities. The assessment tool (Press Ganey survey) involves six domains (Access, Moving through, Nurse, Care provider, Personal issue, and Overall assessment). The data were tabulated and analyzed using the Statistical Package for the Social Sciences (SPSS).
resultsIn total, there were 536,406 study participants, with their mean age being 28.7±21.1. The overall patients' satisfaction score was 4.2 out of 5 (83.8%). Male participants reported more satisfaction with PHC services than did females (86.6%, 81%), respectively. The domain with the highest patients' satisfaction scores was that of the Care provider (84.8%), while the domain with the lowest rating was Moving through (82.8%).
conclusionThis baseline study found that patients were generally satisfied, with the highest levels of satisfaction with their care providers, highlighting the crucial role of professionals in the patient experience. Further research is recommended to give a more in-depth analysis and thus highlight additional correlating and predicted elements of patients' satisfaction with PHC treatments in Saudi Arabia.
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