ArticlePatient preference and adherence2023
Patient Satisfaction in Dental Healthcare Settings at Saudi Ministry of Health: A Descriptive Study.
Article in Patient preference and adherence, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed.
- Patient satisfaction levels with the services provided by the Ministry of Health Emergency Departments in Saudi Arabia.Journal of public health research · 2026Article
- Assessment of Patient Satisfaction Levels and Determinants in Outpatient Clinics of Ministry of Health Tertiary Hospitals in Saudi Arabia: A Survey Analysis.Journal of patient experience · 2026Article
- Patient satisfaction, willingness to revisit, and implications for dental clinic education: service quality perception in Jeddah, KSA.BMC oral health · 2025Article
- Article
- Comparative Efficacy of Dental Sealants, Silver Diamine Fluoride, and Nanosilver Fluoride in Pediatric Caries Prevention.International journal of clinical pediatric dentistry · 2025Article
- Developing and evaluating a dental incident reporting system: a user-centered approach to risk management.BMC oral health · 2025Article
- Patient Satisfaction and Loyalty: Key Drivers of Positive Word-of-Mouth in Dental Primary Care Within Jeddah First Health Cluster, Saudi Arabia.Journal of patient experience · 2025Article
- Healthcare Quality from the Perspective of Patients in Gulf Cooperation Council Countries: A Systematic Literature Review.Healthcare (Basel, Switzerland) · 2024Review
- Exploring Predictors of Patient Satisfaction in Dental Services: A Secondary Analysis Study.Patient preference and adherence · 2023Article
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Background: Patient satisfaction is crucial for assessing healthcare quality and identifying strengths and weaknesses in healthcare organizations. In Saudi Arabia, the Ministry of Health (MOH) implemented the Patient Experience Measurement Program to enhance patient experience and healthcare quality. This study aimed to identify specific aspects of patient satisfaction with dental visits in Saudi Arabia to improve dental care quality and inform dental services development. Methods: The study used a standardized self-administered questionnaire (Health Links/Press Ganey) and analyzed surveys from patients who visited MOH-specialized dental clinics in Saudi Arabia during the first half of 2022. The dental section comprised 20 questions across five domains, with patients rating their experience on a 5-point Likert scale. Statistical analysis was performed using IBM SPSS Statistics 25. Results: A total of 964 patients were surveyed. The overall patient satisfaction with dental settings was 3.61 out of 5.0 (72.2%). The highest satisfaction score was for personal issues with the dental clinic domain (3.93/5; 78.6%), while the least satisfaction score was for access to the dental clinic domain (3.29/5; 65.8%). Among all items, the cleanliness of the facility showed the highest satisfaction score (4.11/5; 82.2%). The least satisfaction was for the ease of contacting the dental clinic (2.71/5; 54.2%). Conclusion: The study found high levels of satisfaction among Saudi patients with dental services provided through MOH facilities across various component domains. This highlights the crucial role of dentists in ensuring high-quality dental care and serves as an indication of the overall healthcare quality in MOH facilities.
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