ArticleBMC pregnancy and childbirth2023
Using complaints from obstetric care for improving women's birth experiences - a cross sectional study.
Article in BMC pregnancy and childbirth, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. An erratum has been issued. Cited by 4 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
4 citing papers in PubMed.
- Pattern of unreported negative birth experiences in the maternity ward.Acta obstetricia et gynecologica Scandinavica · 2025Article
- Give birth in rural hometowns or urban areas? Place of delivery among rural migrant working mothers in the Pearl river delta, China.BMC pregnancy and childbirth · 2025Article
- Obstetric claims in Finland 2012-2022-A nationwide patient insurance registry study.Acta obstetricia et gynecologica Scandinavica · 2024Article
- Correction: Using complaints from obstetric care for improving women's birth experiences - a cross sectional study.BMC pregnancy and childbirth · 2024Article
Corrections and comments
- Erratum issued
Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
introductionStaff shortages and quality in obstetric care is a concern in most healthcare systems and a hot topic in the public debate that has centred on complaints about deficient care. However there has been a lack of empirical data to back the debate. The aim of this study was to analyse and describe complaints in obstetric care. Further, to compare the obstetric complaint pattern to complaints from women about other hospital services. MATERIALS AND
methodsWe used the Healthcare Complaints Analysis Tool to code, analyse and extract contents of obstetric complaint cases in a region of Denmark between 2016 and 2021. We compared the obstetric complaint pattern to all other hospital complaint cases in the same period regarding female patients at a large University Hospital in a cross-sectional study.
resultsComplaints regarding obstetric care differed from women's complaints regarding other healthcare services. Women from obstetric care raised more problems per complaint, and tended to complain more about relational issues indicated by odds for complaints about staff shortage four times higher in the obstetric care group. Women from obstetric care had a lower proportion of compensation claims.
conclusionSystematic complaint analysis acknowledged women's experience in obstetric care and may point to areas that potentially need further attention. Complaints from obstetric care show that women experience deficiencies related to relational problems like recognition and individualized support compared to complaints from women receiving other hospital healthcare services.
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