ArticleDentistry journal2023
Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients.
Article in Dentistry journal, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers.
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Who cites it
15 citing papers in PubMed.
- Patient Expectations and Dentists' Perceptions of Those Expectations in Dental Implant Therapy: A Mirror-Design Study.Healthcare (Basel, Switzerland) · 2026Article
- Article
- Transforming Dental Care Through Empathetic and Clear Communication: A Comprehensive Review and Implementation Framework.Dentistry journal · 2026Review
- Dental Patients' Loyalty and Experiences with Staff/Systems in a Tertiary Hospital.International dental journal · 2026Article
- Patient perceptions of dental students' professionalism in undergraduate prosthodontic clinics: a cross-sectional study.Frontiers in oral health · 2026Article
- The Relationship Between Communicative Health Literacy and Patient Loyalty in China: A Chain Mediation Study Based on Social Exchange Theory.Journal of multidisciplinary healthcare · 2026Article
- The quality of fixed prosthetic work provided by undergraduate dental students and its correlation with patient satisfaction: a prospective study.BMC oral health · 2025Article
- Learning needs of residents in oral and maxillofacial surgery outpatient clinics: a dual-source survey study.BMC medical education · 2025Article
- The impact of dental photography in social media platforms on patients' selection of dentists and type of treatment.BMC oral health · 2025Article
- Visual complexity of dental intake forms and its association with dental treatment outcomes: A retrospective cohort study.PloS one · 2025Article
- From Patient Experience to Dental Service Return Visits: A Narrative Review of Strategies for Improving Dental Care Services.Journal of patient experience · 2025Article
- A study of dentists' explanations and patient-dentist communication among older adults in Japan.BMC oral health · 2024Article
- Integration of precision medicine into the dental care setting.Frontiers in dental medicine · 2024Article
- Digital orthodontic setup and clear aligners system for treating adult patients with periodontitis: a descriptive case report.Frontiers in dental medicine · 2024Article
- Strategies for Effective Dentist-Patient Communication: A Literature Review.Patient preference and adherence · 2024Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThis study aimed to identify the key aspects of patients' dental care experience that influenced their self-perceived satisfaction and loyalty. Also examined was the agreement between patients and dentists regarding these factors.
methodsQuestionnaires were administered to 1121 patients and 77 dentists, focusing on demographic information and 15 selected items related to the patients' last dental visit. Descriptive and linear regression analyses were conducted.
resultsThe study included participants from 41 practices. Factors significantly influencing satisfaction and loyalty included location convenience, treatment quality, trust in dentists' decisions, visit frequency satisfaction, clear treatment explanations, dentist's interest in symptoms, patient-dental personnel attachment, and dentist's knowledge of the patient and their medical records. While overall agreement between patients and dentists was high, some areas exhibited notable disagreement.
conclusionsThe findings mostly align with existing literature, underscoring the importance of communication, trust, and a personal patient-dentist relationship in promoting satisfaction and loyalty. However, they also show that local, generally not reported factors might be at play, which necessitates dentists' awareness and consideration of the local context for optimal outcomes.
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