'The agency of observation not to be neglected': complementarity, causality and the arrow of events in quantum and quantum-like theories.

The argument of this article is grounded in the irreducible interference of observational instruments in our interactions with nature in quantum physics and, thus, in the constitution of quantum phenomena versus classical physics, where this interference can, in principle, be disregarded. The irreducible character of this interference was seen by N. Bohr as the principal distinction between classical and quantum physics and grounded his interpretation of quantum phenomena and quantum theory. Bohr saw complementarity as a generalization of the classical ideal of causality, which defined classical physics and relativity. While intimated by Bohr, the relationships among observational technology, complementarity, causality and the arrow of events (a new concept that replaces the arrow of time commonly used in this context) were not addressed by him either. The article introduces another new concept, that of quantum causality, as a form of probabilistic causality. The argument of the article is based on a particular interpretation of quantum phenomena and quantum theory, defined by the concept of 'reality without realism (RWR)'. This interpretation follows Bohr's interpretation but contains certain additional features, in particular the Dirac postulate. The article also considers quantum-like (Q-L) theories (based in the mathematics of QM) from the perspective it develops. This article is part of the theme issue 'Thermodynamics 2.0: Bridging the natural and social sciences (Part 2)'.