ArticleHeliyon2023
Effect of service experience, engagement and satisfaction on the future intentions of customers of a sports services.
Article in Heliyon, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
2 citing papers in PubMed.
- Research on the purchase intention of museum digital cultural and creative products based on value adoption model.Scientific reports · 2025Article
- Green practices and sustainability as precursors to the intention to participate again in sporting events held in nature.Frontiers in sports and active living · 2025Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
This research proposes a management model for a sports centre, through the variables of customer experience, satisfaction, engagement and its influence on the loyalty of its users. This work is carried out with the aim of providing sports managers with information that will enable them to improve the viability of their service. A sample of 378 customers of the sports service was used, 208 men and 170 women from a private sports centre. First, the psychometric properties of the scales used were obtained by means of a confirmatory factor analysis (CFA), followed by an analysis of their reliability and validity, and then the model fit was established using structural equations. Finally, the Sobel test was used to determine whether user satisfaction was mediated. Significant direct relationships between the constructs were found to exist, as well as an indirect effect of satisfaction within the model analysed. This model presented a goodness of fit, as well as the reliability analyses of the scales presented results supported by the literature. The results of this research demonstrate the mediating effect of satisfaction on the relationship between service experiences and customers' future commitment and intentions. It is important to know the experiences of customers through the sports service as it allows managers to develop precise strategies and actions to improve these experiences and raise the levels of commitment to the service, and consequently to strengthen the loyalty of customers for a long time.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.