ArticleJMIR human factors2023
Factors Affecting Digital Tool Use in Client Interaction According to Mental Health Professionals: Interview Study.
Article in JMIR human factors, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers, 1 of them a synthesis that pooled it.
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Who cites it
11 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Healthcare professionals' perspectives and/or experiences of digital mental health tools in clinical practice: a systematic review and thematic synthesis.Frontiers in psychiatry · 2026Pooled it
- User journey method: a case study for improving digital intervention use measurement.BMC health services research · 2025Trial
- Using normalization process theory to evaluate the implementation of a hybrid psychosocial prevention intervention in mental health care - a qualitative interview study.BMC health services research · 2026Article
- Mental Health Professionals' Views on Gaming to Inform Game-Based Interventions: Qualitative Cross-Sectional Study.JMIR serious games · 2026Article
- Navigating the Digital Landscape for Potential Use of Mental Health Apps in Clinical Practice: Scoping Review.JMIR mental health · 2026Article
- Pilot study of an app-supported psychosocial prevention intervention: a mixed-methods approach.Pilot and feasibility studies · 2025Article
- Toward a New Conceptual Framework for Digital Mental Health Technologies: Scoping Review.JMIR mental health · 2025Article
- Why do psychotherapists use so little e-mental health in psychotherapy? Insights from a sample of psychotherapists in Germany.PLOS mental health · 2025Article
- Clinicians' perspectives of immersive tools in clinical mental health settings: a systematic scoping review.BMC health services research · 2024Article
- Measuring digital intervention user experience with a novel ecological momentary assessment (EMA) method, CORTO.Internet interventions · 2024Article
- Article
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundDigital tools and interventions are being increasingly developed in response to the growing mental health crisis, and mental health professionals (MHPs) considerably influence their adoption in client practice. However, how MHPs use digital tools in client interaction is yet to be sufficiently understood, which poses challenges to their design, development, and implementation.
objectiveThis study aimed to create a contextual understanding of how MHPs use different digital tools in clinical client practice and what characterizes the use across tools.
methodsA total of 19 Finnish MHPs participated in semistructured interviews, and the data were transcribed, coded, and inductively analyzed.
resultsWe found that MHP digital tool use was characterized by 3 distinct functions: communication, diagnosis and evaluation, and facilitating therapeutic change. The functions were addressed using analog tools, digitized tools that mimic their analog counterparts, and digital tools that use the possibilities native to digital. The MHP-client communication included various media alongside face-to-face meetings, the MHPs increasingly used digitized tools in client evaluation, and the MHPs actively used digitized materials to facilitate therapeutic change. MHP tool use was generally characterized by adaptability-it was negotiated in client interactions. However, there was considerable variance in the breadth of MHPs' digital toolbox. The existing clinical practices emphasized MHP-client interaction and invited incremental rather than radical developments, which challenged the achievement of the scalability benefits expected from digital tools.
conclusionsMHPs use digitized and digital tools in client practice. Our results contribute to the user-centered research, development, and implementation of new digital solutions in mental health care by classifying them according to their function and medium and describing how MHPs use and do not use them.
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