ArticleProceedings of the SIGCHI conference on human factors in computing systems. CHI Conference2023
Investigating the Role of Context in the Delivery of Text Messages for Supporting Psychological Wellbeing.
Article in Proceedings of the SIGCHI conference on human factors in computing systems. CHI Conference, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers.
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Who cites it
13 citing papers in PubMed.
- Qualitative Analysis of User Experiences of a mHealth Self-Care Intervention for Care Partners of Individuals with Traumatic Brain Injury.Archives of rehabilitation research and clinical translation · 2026Article
- Framing Helper Therapy to Support User Engagement: Causal Evidence from a Public Deployment of a Mental Health Support Text Messaging Program.Proceedings of the SIGCHI conference on human factors in computing systems. CHI Conference · 2026Article
- Investigating the Role of Situational Disruptors in Engagement with Digital Mental Health Tools.CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work · 2025Article
- Designing Digital Mental Health Tools to Support the Needs of Black Adults in the United States: Qualitative Analysis.JMIR formative research · 2025Article
- Article
- Facilitators of and Barriers to Teachers' Engagement With Consumer Technologies for Stress Management: Qualitative Study.Journal of medical Internet research · 2024Article
- Approaches to Tailoring Between-Session Mental Health Therapy Activities.Proceedings of the SIGCHI conference on human factors in computing systems. CHI Conference · 2024Article
- Understanding the Role of Large Language Models in Personalizing and Scaffolding Strategies to Combat Academic Procrastination.Proceedings of the SIGCHI conference on human factors in computing systems. CHI Conference · 2024Article
- Using Adaptive Bandit Experiments to Increase and Investigate Engagement in Mental Health.Proceedings of the ... AAAI Conference on Artificial Intelligence. AAAI Conference on Artificial Intelligence · 2024Article
- Small Steps over time: A longitudinal usability test of an automated interactive text messaging intervention to support self-management of depression and anxiety symptoms.Journal of affective disorders · 2024Article
- From formative design to service-ready therapeutic: A pragmatic approach to designing digital mental health interventions across domains.Internet interventions · 2023Article
- A text messaging intervention to support the mental health of young adults: User engagement and feedback from a field trial of an intervention prototype.Internet interventions · 2023Article
- "All Day, Every Day, Listening to Trauma": Investigating Features of Digital Interventions for Empathy-Based Stress and Burnout.Proceedings of the SIGCHI conference on human factors in computing systems. CHI ConferenceArticle
Corrections and comments
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Authors and funding
6 authors.
Funding
Abstract
Without a nuanced understanding of users' perspectives and contexts, text messaging tools for supporting psychological wellbeing risk delivering interventions that are mismatched to users' dynamic needs. We investigated the contextual factors that influence young adults' day-to-day experiences when interacting with such tools. Through interviews and focus group discussions with 36 participants, we identified that people's daily schedules and affective states were dominant factors that shape their messaging preferences. We developed two messaging dialogues centered around these factors, which we deployed to 42 participants to test and extend our initial understanding of users' needs. Across both studies, participants provided diverse opinions of how they could be best supported by messages, particularly around when to engage users in more passive versus active ways. They also proposed ways of adjusting message length and content during periods of low mood. Our findings provide design implications and opportunities for context-aware mental health management systems.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.