Evidence map›Paper›PMID 37174770›Full record

ArticleHealthcare (Basel, Switzerland)2023

Experiences of Frequent Users of Emergency Departments in Health Care Setting in French-Speaking Switzerland: A Qualitative Study.

Madison Graells, Luana Schaad, Elodie Schmutz, Joanna Moullin, Olivier Hugli, Jean-Bernard Daeppen, Julia Ambrosetti, Julien Ombelli, Michel Golay, Vincent Ribordy and 2 more

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in Healthcare (Basel, Switzerland), 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.

0numbers the graph read from it
0cells of the map it votes in
2citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

2 citing papers in PubMed.

  1. Article
  2. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

12 authors.

Madison GraellsDepartment of Vulnerabilities and Social Medicine, Center for Primary Care and Public Health, University of Lausanne, 1011 Lausanne, Switzerland.
Luana SchaadDepartment of Vulnerabilities and Social Medicine, Center for Primary Care and Public Health, University of Lausanne, 1011 Lausanne, Switzerland.
Elodie SchmutzDepartment of Vulnerabilities and Social Medicine, Center for Primary Care and Public Health, University of Lausanne, 1011 Lausanne, Switzerland.
Joanna MoullinFaculty Health Sciences, School of Population Health, Curtin University, Perth 6845, Australia.ORCID 0000-0002-4103-7569
Olivier HugliEmergency Department, Lausanne University Hospital, University of Lausanne, 1011 Lausanne, Switzerland.ORCID 0000-0003-2312-1625
Jean-Bernard DaeppenAddiction Medicine, Department of Psychiatry, Lausanne University Hospital, 1011 Lausanne, Switzerland.
Julia AmbrosettiEmergency Department, Geneva University Hospital, 1205 Geneva, Switzerland.ORCID 0000-0002-5775-4589
Julien OmbelliEmergency Department, North Vaud Hospital Group, 1400 Yverdon-les-Bains, Switzerland.
Michel GolayEmergency Department, La Broye Hospital, 1530 Payerne, Switzerland.
Vincent RibordyEmergency Department, Fribourg Hospital, 1700 Fribourg, Switzerland.
Patrick BodenmannDepartment of Vulnerabilities and Social Medicine, Center for Primary Care and Public Health, University of Lausanne, 1011 Lausanne, Switzerland.
Véronique S GrazioliDepartment of Vulnerabilities and Social Medicine, Center for Primary Care and Public Health, University of Lausanne, 1011 Lausanne, Switzerland.ORCID 0000-0003-1956-7712

Funding

Swiss National Science Foundation FNS 407440_167341
6 · The paper itself

Abstract

aimsFrequent users of the emergency department (FUED; five ED visits or more per year) often have negative experiences in health care settings, potentially aggravating their health problems. Scarce research has explored FUED experiences in health care in Europe, none in Switzerland. Thus, this study aimed to conduct an in-depth exploration of FUED experiences in health care settings in Switzerland.

methodsSemi-structured interviews were conducted among 20 FUED (75% female; mean age = 40.6, SD = 12.8). Qualitative data were subject to inductive content analysis.

resultsFive main themes emerged from the analysis. The main findings documented that FUED experiences in health care were mostly negative, leading to negative emotions, dissatisfaction and a loss of confidence in the system, although some positive experiences were reported as well. The relationship with health care workers was perceived as playing a key role in FUED experiences.

conclusionThe findings indicate that FUED often have negative experiences in the health care system in Switzerland. The relationship with the health care staff is reported as a decisive ingredient of the experience in health care. Future research is needed to develop awareness-raising interventions for health care staff to improve FUED experiences in health care.

Indexed as

experience in health careFrench-speaking Switzerlandfrequent users of emergency departmentqualitative inquiry

Identifiers

PMID37174770
PMCPMC10178271

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.