Trial reportBMC health services research2023
How to adjust the expected waiting time to improve patient's satisfaction?
Trial report in BMC health services research, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
12 citing papers in PubMed.
- SkipTheQ: Impact of a digital appointment system on waiting times and patient satisfaction at a tertiary hospital pharmacy in Gauteng province, South Africa.Dialogues in health · 2026Article
- Behavior-aware deep reinforcement learning for multi-objective outpatient scheduling optimization.Scientific reports · 2026Article
- Patient satisfaction with orthodontic treatment outcomes: a cross-sectional study at Tabriz postgraduate orthodontic department.BMC medical education · 2026Article
- Building Capacity in Institutional Operational Research in Low-Resource Settings: Protocol for an Implementation Research Study.JMIR research protocols · 2026Article
- Is wait a hard word for the patient? The impact of waiting time on revisit decisions in patients with respiratory infectious diseases in the post-epidemic era - findings from fever clinics in China.BMC health services research · 2026Article
- Prioritisation of Factors Influencing Outpatient Satisfaction in Chinese Public Hospitals: A Dominance Analysis.Patient preference and adherence · 2026Article
- Survivors of Oncological Disease: Experience and Satisfaction with National Health Care and Service.Healthcare (Basel, Switzerland) · 2025Article
- From awareness to action: a cross-sectional survey on orthodontic treatment knowledge, attitudes, practices, and satisfaction in Xi'an, China.BMC oral health · 2025Observational
- Impact of expected waiting time on pediatric outpatient satisfaction: a behavioral experiment study.BMC health services research · 2025Article
- The role of confidence/trust in the emergency department.BMC research notes · 2025Article
- Evaluating cancer patients' experiences with doctor-patient communication in Taiwan: development and validation of a new assessment instrument.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2024Article
- Patient satisfaction with quality of care at out-patient departments in selected health facilities in Kumasi, Ghana.BMC health services research · 2024Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors.
Funding
Abstract
backgroundLong waiting time in hospital leads to patient's low satisfaction. In addition to reducing the actual waiting time (AWT), we can also improve satisfaction by adjusting the expected waiting time (EWT). Then how much can the EWT be adjusted to attribute a higher satisfaction?
methodsThis study was conducted though experimental with hypothetical scenarios. A total of 303 patients who were treated by the same doctor from August 2021 to April 2022 voluntarily participated in this study. The patients were randomly divided into six groups: a control group (n = 52) and five experimental groups (n = 245). In the control group, the patients were asked their satisfaction degree regarding a communicated EWT (T
resultsThe experimental groups had significant differences between the initial indicated EWT and extended indicated EWT under the effect of UI (20 [10, 30] vs. 30 [10, 50], Z = -4.086, P < 0.001). There was no significant difference in gender, age, education level and hospital visit history (χ
conclusionsProviding UI prompts can extend the EWT. When the extended EWT is closer to the AWT, the patient's satisfaction level can be improved higher. Therefore, medical institutions can adjust the EWT of patient's through UI release according to the AWT of hospitals to improve patient's satisfaction.
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