Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19.

Bingjie Liu-Lastres, Han Wen, Fevzi Okumus

Abstract read

In one paragraph

Article in International journal of hospitality management, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

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0cells of the map it votes in

0citing papers in PubMed

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1 · What the graph read from it

What it found

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2 · The registry

The trial behind it

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3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

3 authors.

Bingjie Liu-LastresDepartment of Tourism, Event, and Sport Management, School of Health and Human Sciences, Indiana University-Purdue University Indianapolis, USA.

Han WenDepartment of Hospitality & Tourism Management, University of North Texas, USA.

Fevzi OkumusHospitality Services Department, Rosen College of Hospitality Management, University of Central Florida, USA.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Communication is an essential component of crisis management strategies in hospitality and tourism. This study aimed to build on the integrated internal crisis communication framework. This study employed qualitative and quantitative data collection methods. Following a preliminary qualitative study, a conceptual model was developed and tested with a total of 806 responses. The results showed that the approach and content of internal crisis communication messages directly affected employees' evaluations of their organizations' crisis management efforts and their psychological safety, both of which further affected their perceived social resilience and turnover intentions. Furthermore, the results of multigroup analyses revealed the different impacts of internal crisis communication on participants who were in full-time positions vs. part-time positions and salaried employees vs. hourly employees. Finally, theoretical and practical implications were provided based on the research findings.

Indexed as

COVID-19Crisis managementInternal crisis communicationOrganizational resiliencePsychological safetyTurnover intentions

Identifiers

PMID37070003

DOI10.1016/j.ijhm.2023.103494

PMCPMC10099212

What OpenQuestion holds

Textmetadata

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.