ArticleCommunication methods and measures2022
Communication Quality Analysis: A user-friendly observational measure of patient-clinician communication.
Article in Communication methods and measures, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers, 1 of them a synthesis that pooled it.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
8 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Measures to evaluate clinician communication in the intensive care unit: A systematic review of measurement properties.Patient education and counseling · 2025Pooled it
- "A lot of the times, patients really don't know what questions to ask:" Communication perspectives of Black patients with advanced lung cancer.Patient education and counseling · 2026Article
- Reply to WalterATS scholar · 2025Article
- Perceptions of Patient-Clinician Communication Among Adults With and Without Serious Illness.JAMA network open · 2025Article
- Does Communication Effectiveness Assessed by Communication Scholars Correlate with Patient Perception of Clinician Empathy?Journal of patient experience · 2025Article
- Multiple Goals Theory and Communication Quality Analysis for Fellows Communication Training.ATS scholar · 2024Article
- Competency in Communication Skills: Curriculum Is Just the Beginning.ATS scholar · 2024Article
- Feasibility and Acceptability of a Novel Intensive Care Unit Communication Intervention ("Let's Talk") and Initial Assessment Using the Multiple Goals Theory of Communication.The American journal of hospice & palliative care · 2024Observational
Corrections and comments
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Authors and funding
7 authors.
Funding
Abstract
Communication Quality Analysis (CQA) is a rigorous transcript-based coding method for assessing clinical communication quality. We compared the resource-intensive transcript-based version with a streamlined real-time version of the method with respect to feasibility, validity, reliability, and association with traditional measures of communication quality. Simulated conversations between 108 trainees and 12 standardized patients were assessed by 7 coders using the two versions of CQA (transcript and real-time). Participants also completed two traditional communication quality assessment measures. Real-time CQA was feasible and yielded fair to excellent reliability, with some caveats that can be addressed in future work. CQA ratings were moderately correlated with traditional measures of communication quality, suggesting that CQA captures different aspects of communication quality than do traditional measures. Finally, CQA did not exhibit the ceiling effects observed in the traditional measures of communication quality. We conclude that real-time CQA is a user-friendly method for assessing communication quality that has the potential for broad application in training, research, and intervention contexts and may offer improvements to traditional, self-rated communication measures.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.