ArticlePloS one2023
Consumer preferences for telehealth in Australia: A discrete choice experiment.
Article in PloS one, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers, 1 of them a synthesis that pooled it.
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
19 citing papers in PubMed, 1 synthesis or guideline pooled it.
- The Evolving Landscape of Discrete Choice Experiments in Health Economics: A Systematic Review.PharmacoEconomics · 2025Pooled it
- Understanding patient priorities in teledermatology for psoriasis: A discrete choice experiment.Journal of the European Academy of Dermatology and Venereology : JEADV · 2025Trial
- Expanding Access to Oral Contraceptive Pills: Do Consumers Prefer Over-the-Counter Availability?The patient · 2026Article
- Preferences towards digital health technologies: a scoping review.Health economics review · 2026Review
- Using Routinely Collected Data From the Network of Alcohol and Other Drugs Agencies Database to Evaluate the Impact of COVID-19 Lockdowns on Trends in Service Delivery in Outpatient Non-Government Alcohol and Other Drug Treatment Services.Alcohol, clinical & experimental research · 2026Observational
- Factors Affecting Telehealth Consultation in Diabetic Patients: A Systematic Scoping Review.International journal of telemedicine and applications · 2026Review
- Developing Attributes and Levels for a Discrete Choice Experiment on Internet Hospital Service Preferences Among Chinese Patients with Chronic Diseases: A Mixed-Methods Study.Patient preference and adherence · 2026Article
- Qualitative exploration of consumers' experiences and perceptions of telehealth for allied health services in Australia.BMJ open · 2025Article
- Resident Preferences for Telemedicine Services in China in the Digital Health Era: Mixed Methods Study.Journal of medical Internet research · 2025Article
- Young People's Preferences for Web-Based Mental Health Interventions for Managing Anxiety and Depression: A Discrete Choice Experiment.Applied health economics and health policy · 2025Article
- Challenges for remote patient monitoring programs in rural and regional areas: a qualitative study.BMC health services research · 2025Article
- What Do People Want from an AI-Assisted Screening App for Sexually Transmitted Infection-Related Anogenital Lesions: A Discrete Choice Experiment.The patient · 2025Article
- The Unintended Consequences of Telehealth in Australia: Critical Interpretive Synthesis.Journal of medical Internet research · 2024Review
- Investigating consumer preferences and experiences of telehealth services in Australian allied health practice: a study protocol.BMJ open · 2024Article
- How supermarket retailers value business outcomes of healthy food retail strategies: a discrete choice experiment.Frontiers in public health · 2024Article
- Perceptions of and Preferences for Telemedicine Use Since the Early Stages of the COVID-19 Pandemic: Cross-Sectional Survey of Patients and Physicians.JMIR human factors · 2023Article
- Global Implications From the Rise and Recession of Telehealth in Aotearoa New Zealand Mental Health Services During the COVID-19 Pandemic: Mixed Methods Study.JMIR formative research · 2023Article
- Enhancing the implementation of provider-to-provider telehealth in rural and remote areas: A mixed methods study protocol.Digital healthArticle
- Consumer Preferences for Care Delivery Modality, Timely Care Access, and Time Costs: Insights from Discrete Choice Experiments.MDM policy & practiceArticle
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
This study aims to elicit consumer preferences regarding telehealth and face-to-face consultations in Australia. It used a discrete choice experiment, presenting participants with a series of hypothetical choices, and based on their responses, infer what is most important to them. Data were analysed using conditional logit regression and latent class analysis. A total of 1,025 participants completed the survey, considering four different clinical scenarios. Face-to-face contacts were, on average, preferred to either telephone or video services. However, telehealth was identified as an attractive option if it prevents significant travel and can be conducted with a familiar doctor. Participants were strongly driven by cost, particularly greater than $30. Telehealth was least preferred for situations involving a new and unknown physical symptom, and relatively more preferred for surgical follow-up. The latent class analysis demonstrates only 15.9% of participants appeared unwilling to consider telehealth. The findings of this study suggest that meeting the needs of the Australian population requires a blended approach to service delivery, with telehealth being valued in a range of clinical scenarios. Price sensitivity was evident, therefore if telehealth services can be delivered with lower patient cost, then they are likely to be attractive.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.