ArticlePLOS global public health2022
Level of satisfaction and associated factors among patients attending outpatient departments of south Wollo health facilities, Ethiopia.
Article in PLOS global public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It carries an expression of concern. Cited by 10 papers.
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Who cites it
10 citing papers in PubMed, 9 citations in OpenAlex.
- Health-related quality of life and associated psychosocial and clinical factors among mothers whose neonates admitted to neonatal intensive care units in Amhara Regional State Referral Hospitals, Northwest Ethiopia: a multicenter study.Health and quality of life outcomes · 2026Article
- Patient and Attendant Satisfaction With Services at Medical College Hospital in Bangladesh: A Cross-Sectional Survey.Health services insights · 2026Article
- Community-based health insurance beneficiaries' satisfaction with health service provision and its predictors at outpatient department of public health facilities in Ethiopia: findings from a cross-sectional study.BMC health services research · 2025Article
- Article
- Satisfaction with healthcare services and related factors among Indonesian migrant workers in Taiwan: a cross-sectional survey study.BMC health services research · 2025Article
- Expression of Concern: Level of satisfaction and associated factors among patients attending outpatient departments of south Wollo health facilities, Ethiopia.PLOS global public health · 2025Article
- Enhancing Patient Satisfaction in Primary Health Care Services in Mogadishu, Somalia [Letter].Patient preference and adherence · 2025Article
- Assessment of Patient Satisfaction Attaining Primary Health Care Services at Health Centers in Mogadishu, Somalia.Patient preference and adherence · 2024Article
- Patient satisfaction and associated factors among insured and uninsured patients in Deder General Hospital, eastern Ethiopia: a facility-based comparative cross-sectional study.Frontiers in medicine · 2023Article
- Correlates of Adult Outpatient Dissatisfaction in Public Hospitals of Addis Ababa, Ethiopia: A Multi-Center Study.SAGE open nursingArticle
Corrections and comments
- Expression of concern
Authors and funding
3 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatient satisfaction is a key metric for determining how efficient healthcare is delivered. When patients visit health care facilities, they express a clear desire for high-quality services. Inadequately meeting their anticipated needs and expectations may lead to disappointment. This study sought to investigate the level of satisfaction expressed by participants regarding services provided by outpatient departments of selected health facilities in the south Wollo zone of Ethiopia and associated predictors.
methodsA facility-based cross-sectional study with a total sample of 540 patients was conducted from May 13 to 25, 2019. A multistage sampling technique was used to select participants. Data were collected an interviewer-administered structured validated questionnaire. Data analysis was conducted with SPSS version 20 to identify predictor variables, applying bivariate and multivariate logistic regression analysis to determine variables that most significantly predicted the outcome variable of the level of patient-satisfaction at 5% level of significance and 95% confidence interval.
resultsThere were 537 participants in the study consisting of males (50.6%) and females (49.4%). An estimated 35.6% of respondents were between the ages of 28 and 37 years. The proportion of respondents high educational attainment was 179 (33.3%), and 155 (28.9%) of respondents reported having receive free health service of charge.
conclusionThe study's results revealed that overall client satisfaction was low. Furthermore, the politeness of health service providers, the convenience of the environment for asking questions, and the availability of all prescription drugs were found to have a significant relationship with level of satisfaction with the health center. Health managers and service providers should come up with creative ways to improve health workers' caring behavior, protect patients' privacy, and increase patient satisfaction by making all necessary drugs available.
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