ArticleInternational journal of environmental research and public health2023
Understanding Post-Adoption Behavioral Intentions of Mobile Health Service Users: An Empirical Study during COVID-19.
Article in International journal of environmental research and public health, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers, 1 of them a synthesis that pooled it.
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Who cites it
5 citing papers in PubMed, 1 synthesis or guideline pooled it, 10 citations in OpenAlex.
- Factors Influencing the Acceptance and Adoption of Mobile Health Apps by Physicians During the COVID-19 Pandemic: Systematic Review.JMIR mHealth and uHealth · 2023Pooled it
- Exploring fashion designers' acceptance of AIGC: A dual-pathway analysis from the stimulus-organism-response perspective.PloS one · 2026Article
- Usability and Behavioral Intention in Quasimandatory National Digital Health Systems: The Mediating Role of E-Satisfaction.Journal of nursing management · 2026Article
- Investigating Continuance Intention for Telehealth Visits in Children's Hospitals: Survey-Based Study.Journal of medical Internet research · 2025Article
- Both sides of the screen: A dual-sided model of telemedicine adoption through extended UTAUT2.Digital healthArticle
Corrections and comments
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Authors and funding
2 authors at 2 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
This study aims to understand the post-adoption behaviors of mobile health (m-Health) service users during the COVID-19 pandemic. Drawing on the stimulus-organism-response framework, we examined the effects of user personality traits, doctor characteristics, and perceived risks on user continuance intentions and positive word of mouth (WOM) when using m-Health, as mediated by cognitive and emotional trust. The empirical data were collected via an online survey questionnaire from 621 m-Health service users in China and were verified with partial least squares structural equation modeling. The results showed that personal traits and doctor characteristics were positively associated and the perceived risks were negatively associated with both cognitive and emotional trust. Both cognitive and emotional trust significantly influenced users' post-adoption behavioral intentions in terms of continuance intentions and positive WOM, with different magnitudes. This study provides new insights for the promotion of the sustainable development of m-Health businesses after or during the pandemic.
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Registered trials
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