ReviewHealthcare (Basel, Switzerland)2023
Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis.
Review in Healthcare (Basel, Switzerland), 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 193 papers, 3 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
193 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Patient Satisfaction with Anticoagulation for Venous Thromboembolic Disease: A Systematic Review of Oral and Parenteral Regiments.Medicina (Kaunas, Lithuania) · 2026Pooled it
- The benefits of early palliative care on psychological well-being, functional status, and health-related quality of life among cancer patients and their caregivers: a systematic review and meta-analysis.BMC palliative care · 2025Pooled it
- Challenges and strategies in building a foundational digital health data integration ecosystem: a systematic review and thematic synthesis.Frontiers in health services · 2025Pooled it
- Trial
- Wound healing rates in COPD patients undergoing traditional pulmonary rehabilitation versus tailored Wound-Centric interventions.International wound journal · 2024Trial
- Validating DigiHEALTHQUAL for measuring digital health effects on service quality in outpatient care in Germany.NPJ digital medicine · 2026Article
- The Relationship Between Patients' Perceived Quality of Nursing Students' Caring Behaviors and Patient Satisfaction in Iran: A Cross-Sectional Study.Health science reports · 2026Article
- Primary Care Quality and Revisit Intention Among Hong Kong Older Adults: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2026Article
- Quality Assurance in Laparoscopic Gynecological Training: A Narrative Review of Standards with a Multicenter Expert Perspective on Pathways Toward Effective Education and Care.Clinics and practice · 2026Article
- The impact of compassion fatigue and work-life balance on life satisfaction: A study of healthcare professionals in Türkiye.Work (Reading, Mass.) · 2026Article
- Empathy, access, and delays: determinants of oncology care satisfaction in Polish academic and nonacademic hospitals.The oncologist · 2026Article
- The Interplay of Quality of Life and Satisfaction with Nursing Care in Cancer Patients: A Narrative Review.Clinics and practice · 2026Review
- Parent Satisfaction with Family-Based Addiction Prevention and Psychosocial Health Promotion Services: A Cross-Sectional Survey at a Community Prevention Center in Greece.Healthcare (Basel, Switzerland) · 2026Article
- Operational inefficiency and perceived quality in a paediatric day hospital: a lean-informed study of patient flow, caregiver and staff perceptions.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2026Observational
- Article
- Variability of post-operative acute pain management and the association of patients' socio-demographics on pain management outcome in Indonesia: A multicenter hospital-based observational study.Dialogues in health · 2026Article
- Transitioning Towards Quality-of-Care Assessment in Orthotics and Prosthetics Practice.Archives of rehabilitation research and clinical translation · 2026Article
- Development and Psychometric Evaluation of the TOGETHER Family-Reported Experience Measure of Nurse-Facilitated Family Engagement in Adult Acute Care.Health expectations : an international journal of public participation in health care and health policy · 2026Article
- Patient Satisfaction With Auditable Pharmaceutical Transactions and Services: A Cross-Sectional Study at Bule Hora University Teaching Hospital, Ethiopia.Health science reports · 2026Article
- Associations between symptom change and treatment satisfaction in specialized eating disorder treatment.Journal of eating disorders · 2026Article
133 more citing papers are in PubMed but not listed here.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Patient satisfaction with healthcare provision services and the factors influencing it are be-coming the main focus of many scientific studies. Assuring the quality of the provided services is essential for the fulfillment of patients' expectations and needs. Thus, this systematic review seeks to find the determinants of patient satisfaction in a global setting. We perform an analysis to evaluate the collected literature and to fulfill the literature gap of bibliometric analysis within this theme. This review follows the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) approach. We conducted our database search in Scopus, Web of Science, and PubMed in June 2022. Studies from 2000-2021 that followed the inclusion and exclusion criteria and that were written in English were included in the sample. We ended up with 157 articles to review. A co-citation and bibliographic coupling analysis were employed to find the most relevant sources, authors, and documents. We divided the factors influencing patient satisfaction into criteria and explanatory variables. Medical care, communication with the patient, and patient's age are among the most critical factors for researchers. The bibliometric analysis revealed the countries, institutions, documents, authors, and sources most productive and significant in patient satisfaction.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.