Observational studyRevista peruana de medicina experimental y salud publica
Satisfaction of healthcare workers and patients regarding telehealth service in a hospital in Peru.
Observational study in Revista peruana de medicina experimental y salud publica. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
5 citing papers in PubMed.
- Factors associated with satisfaction with teledentistry care among patients from a rural and an urban population in Peru during the COVID-19 pandemic: a cross-sectional survey.BMC public health · 2026Article
- Telehealth readiness among Saudi nurses: the critical role of innovative self-efficacy.Frontiers in public health · 2026Article
- Implementation of Telehealth Among Older People: A Challenge and Opportunity for Latin America and the Caribbean-A Literature Review.Healthcare (Basel, Switzerland) · 2025Review
- Healthcare Providers' Experience with Saudi Arabia's 937 Virtual Medical Call Centers and Telehealth.Journal of multidisciplinary healthcare · 2024Article
- Integrating Telehealth for Strengthening Health Systems in the Context of the COVID-19 Pandemic: A Perspective from Peru.International journal of environmental research and public health · 2023Review
Corrections and comments
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
OBJECTIVES.: To evaluate the level of satisfaction of healthcare workers and patients with the telehealth service of the Hospital III Regional Honorio Delgado (HRHD), as well as the maturity level of the telehealth service implementation. MATERIALS AND METHODS.: Cross-sectional, observational study conducted from October to December 2021. The satisfaction of healthcare workers and patients was assessed with the Glaser et al. survey and the Telemedicine Satisfaction Questionnaire (TSQ), respectively. The level of service maturity was assessed using the Pan American Health Organization's instrument for measuring the maturity level of healthcare institutions implementing telemedicine service. RESULTS.: A total of 129 responses were obtained from healthcare workers. Non-physician professionals' satisfaction with the telehealth service was higher than that of physicians (72.5% vs. 18.3%). Of 377 patients, 77.6% stated they were satisfied with the service. Regarding the maturity level, the HRHD telemedicine service had 32% of items in null status, 40.8% in started, 25.2% in advanced, and 2% in ready conditions. CONCLUSIONS.: Physician satisfaction was lower than that of other health professionals. Patients had a moderate-high satisfaction. The maturity level of telehealth implementation in HRHD was oriented towards a null or initiated level. Decision-makers need to consider user satisfaction for the telehealth implementation and the follow-up.
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