ArticleInternational journal of environmental research and public health2023
Health Service Management and Patient Safety in Primary Care during the COVID-19 Pandemic in Kosovo.
Article in International journal of environmental research and public health, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
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Who cites it
3 citing papers in PubMed.
- The Prevalence of Violence Against Healthcare Workers in Kosovo During Covid-19 Pandemic: A Cross-Sectional Survey.Health science reports · 2025Article
- Assessing the quality of care in primary health care facilities in all municipalities in Kosovo 2016-2023.Frontiers in public health · 2025Article
- Barriers and Enablers Experienced by General Practitioners in Delivering Safe and Equitable Care during COVID-19: A Qualitative Investigation in Two Countries.Healthcare (Basel, Switzerland) · 2023Article
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundSeveral changes must be made to the services to ensure patient safety and enable delivering services in environments where the danger of infection of healthcare personnel and patients in primary care (PC) institutions is elevated, i.e., during the COVID-19 pandemic.
objectiveThis study aimed to examine patient safety and healthcare service management in PHC practices in Kosovo during the COVID-19 pandemic.
methodsIn this cross-sectional study, data were collected using a self-reported questionnaire among 77 PHC practices.
resultsOur main finding reveals a safer organization of PC practices and services since the COVID-19 pandemic compared to the previous period before the pandemic. The study also shows a collaboration between PC practices in the close neighborhood and more proper human resource management due to COVID-19 suspicion or infection. Over 80% of the participating PC practices felt the need to introduce changes to the structure of their practice. Regarding infection protection measures (IPC), our study found that health professionals' practices of wearing a ring or bracelet and wearing nail polish improved during the COVID-19 pandemic compared to the pre-pandemic period. During the COVID-19 pandemic, PC practice health professionals had less time to routinely review guidelines or medical literature. Despite this, implementing triage protocols over the phone has yet to be applied at the intended level by PC practices in Kosovo.
conclusionsPrimary care practices in Kosovo responded to the COVID-19 pandemic crisis by modifying how they organize their work, implementing procedures for infection control, and enhancing patient safety.
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