ArticleNIHR open research2022
Remote care in UK general practice: baseline data on 11 case studies.
Article in NIHR open research, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
19 citing papers in PubMed.
- The importance of "being seen": a qualitative interview study of patient and clinician experiences of virtual and face-to-face TIA clinics in one region of England.BMC health services research · 2026Article
- Teamwork and relational infrastructure: a qualitative study of modern UK general practice.The British journal of general practice : the journal of the Royal College of General Practitioners · 2026Article
- Continuity of care in UK primary care: a scoping review of measures, challenges, and future interventions.Primary health care research & development · 2026Article
- Technostress, technosuffering, and relational strain: a multi-method qualitative study of how remote and digital work affects staff in UK general practice.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- Article
- Transforming GP training in the UK: the lasting impact of COVID-19 on telehealth and hybrid care models.Frontiers in medicine · 2025Article
- Challenges to quality in contemporary, hybrid general practice a multi-site longitudinal case study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- Case studies: a guide for researchers, educators, and implementers.BMJ medicine · 2025Article
- Dimensions and Subcategories of Digital Maturity in General Practice: Qualitative Study.Journal of medical Internet research · 2024Article
- Do new models of primary care risk exacerbating existing inequity?The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Patient safety in remote primary care encounters: multimethod qualitative study combining Safety I and Safety II analysis.BMJ quality & safety · 2024Article
- Evaluation of Telemedicine Consultations Using Health Outcomes and User Attitudes and Experiences: Scoping Review.Journal of medical Internet research · 2024Article
- Enhancing primary care through integrated care pathways: a convergence of theory and practice.Frontiers in health services · 2024Article
- Training needs for staff providing remote services in general practice: a mixed-methods study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Modernising continuity: a new conceptual framework.The British journal of general practice : the journal of the Royal College of General Practitioners · 2023Article
- Digital Maturity and Its Measurement of General Practitioners: A Scoping Review.International journal of environmental research and public health · 2023Article
- Protocol: How can people with social care needs be supported through processes of digital care navigation to access remote primary care? A multi-site case study in UK general practice of remote care as the 'new normal'.NIHR open research · 2023Article
- UK newspapers 'on the warpath': media analysis of general practice remote consulting in 2021.The British journal of general practice : the journal of the Royal College of General Practitioners · 2022Article
- Protocol: Remote care as the 'new normal'? Multi-site case study in UK general practice.NIHR open research · 2022Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
16 authors.
Funding
Abstract
Background: Accessing and receiving care remotely (by telephone, video or online) became the default option during the coronavirus disease 2019 (COVID-19) pandemic, but in-person care has unique benefits in some circumstances. We are studying UK general practices as they try to balance remote and in-person care, with recurrent waves of COVID-19 and various post-pandemic backlogs. Methods: Mixed-methods (mostly qualitative) case study across 11 general practices. Researchers-in-residence have built relationships with practices and become familiar with their contexts and activities; they are following their progress for two years via staff and patient interviews, documents and ethnography, and supporting improvement efforts through co-design. In this paper, we report baseline data. Results: Reflecting our maximum-variety sampling strategy, the 11 practices vary in size, setting, ethos, staffing, population demographics and digital maturity, but share common contextual features-notably system-level stressors such as high workload and staff shortages, and UK's technical and regulatory infrastructure. We have identified both commonalities and differences between practices in terms of how they: 1] manage the 'digital front door' (access and triage) and balance demand and capacity; 2] strive for high standards of quality and safety; 3] ensure digital inclusion and mitigate wider inequalities; 4] support and train their staff (clinical and non-clinical), students and trainees; 5] select, install, pilot and use technologies and the digital infrastructure which support them; and 6] involve patients in their improvement efforts. Conclusions: General practices' responses to pandemic-induced disruptive innovation appear unique and situated. We anticipate that by focusing on depth and detail, this longitudinal study will throw light on why a solution that works well in one practice does not work at all in another. As the study unfolds, we will explore how practices achieve timely diagnosis of urgent or serious illness and manage continuity of care, long-term conditions and complex needs.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.