Evidence map›Paper›PMID 36755273›Full record

ArticleBMC health services research2023

Telemedicine in Swedish primary health care - a web-based survey exploring patient satisfaction.

Carl Rockler Meurling, Elisabet Adell, Moa Wolff, Susanna Calling, Veronica Milos Nymberg, Beata Borgström Bolmsjö

Open access · goldAbstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in BMC health services research, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.

0numbers the graph read from it
0cells of the map it votes in
9citing papers in PubMed
4.9field-weighted citation impact, top 5% of its field
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

9 citing papers in PubMed, 17 citations in OpenAlex.

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  8. Satisfaction with remote consultations in primary care during COVID-19: a population survey of UK adults.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024
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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors at 1 institution in 1 country.

Carl Rockler MeurlingDepartment of Clinical Sciences Malmö, Center for Primary Health Care Research, Clinical Research Centre (CRC), Lund University, building 28, floor 11, Jan Waldenströms gata 35, Skåne University Hospital, SE-205 02, Malmö, Region Skåne, Sweden.
Elisabet AdellDepartment of Clinical Sciences Malmö, Center for Primary Health Care Research, Clinical Research Centre (CRC), Lund University, building 28, floor 11, Jan Waldenströms gata 35, Skåne University Hospital, SE-205 02, Malmö, Region Skåne, Sweden.
Moa WolffDepartment of Clinical Sciences Malmö, Center for Primary Health Care Research, Clinical Research Centre (CRC), Lund University, building 28, floor 11, Jan Waldenströms gata 35, Skåne University Hospital, SE-205 02, Malmö, Region Skåne, Sweden.ORCID https://orcid.org/0000-0002-0656-7628
Susanna CallingDepartment of Clinical Sciences Malmö, Center for Primary Health Care Research, Clinical Research Centre (CRC), Lund University, building 28, floor 11, Jan Waldenströms gata 35, Skåne University Hospital, SE-205 02, Malmö, Region Skåne, Sweden.ORCID https://orcid.org/0000-0002-2420-3780
Veronica Milos NymbergDepartment of Clinical Sciences Malmö, Center for Primary Health Care Research, Clinical Research Centre (CRC), Lund University, building 28, floor 11, Jan Waldenströms gata 35, Skåne University Hospital, SE-205 02, Malmö, Region Skåne, Sweden.ORCID https://orcid.org/0000-0002-3836-3048
Beata Borgström BolmsjöDepartment of Clinical Sciences Malmö, Center for Primary Health Care Research, Clinical Research Centre (CRC), Lund University, building 28, floor 11, Jan Waldenströms gata 35, Skåne University Hospital, SE-205 02, Malmö, Region Skåne, Sweden. beata.borgstrom_bolmsjo@med.lu.se.ORCID https://orcid.org/0000-0001-7655-0613
Lund University · SE

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundDirect-to-consumer telemedicine (TM), with patients having access to a physician via video or text chat, has gradually been introduced into Swedish primary care during the last two decades. Earlier studies have concluded that patients were generally satisfied with TM and the satisfaction rate was consistently above 80% and comparable with in-person visits. Despite the number of studies looking at user experience, studies assessing what factors influence patient satisfaction are lacking. To further develop digital care, it is important to explore the patients' opinions of this relatively new phenomenon. The primary aim of this study was to explore patient opinions regarding satisfaction with TM-provided care, based on different age groups, sex, symptoms, and which type of health care professional they were assessed by.

methodsThe study was a quantitative web survey performed in 2020-2021 in which 688 patients using a TM provider in Southern Sweden responded. The results were analysed using Chi-2 test with the main outputs; satisfaction level and percentage that would use TM for similar symptoms in the future.

resultsThe results from the survey population show that patients that were assessed by a doctor were more likely to intend to use TM in the future and were more satisfied with the visit than patients assessed by a nurse. Our results also show that patients older than 70 years of age were less likely to use TM again compared to the total population.

conclusionThis study shows that patient satisfaction with TM varied depending on the patient's age. The older patients were less satisfied than their younger equivalents. For patient satisfaction to be high, it was also crucial which health care provider the patient had been assessed by. The patients were more satisfied when assessed by a doctor than by a nurse. In addition, the study shows that patient satisfaction with TM was generally comparable to traditional care.

Indexed as

Patient SatisfactionTelemedicineHumansInternetPrimary Health CareSwedenDigital carePrimary health careSatisfactionSymptom groupTelemedicine

Identifiers

PMID36755273
PMCPMC9905766
OpenAlexW4319602013

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.