ArticleBJGP open2023
Telehealth's future in Australian primary health care: a qualitative study exploring lessons learnt from the COVID-19 pandemic.
Article in BJGP open, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed, 21 citations in OpenAlex.
- Hybrid Care Modifications in the Delivery of Nonpandemic Care During the COVID-19 Pandemic: Scoping Review.Journal of medical Internet research · 2026Article
- A National Forecast and Clinical Analysis of Pediatric Acute Mastoiditis in Kazakhstan.Children (Basel, Switzerland) · 2026Article
- Digital Health Experiences of Primary Care Nurses: A Qualitative Meta-synthesis.International nursing review · 2025Review
- Strategies for enhancing PHC accessibility through mobile and capsule clinics: a spatial location allocation study in China.BMC health services research · 2025Article
- Enabling Telemedicine From the System-Level Perspective: Scoping Review.Journal of medical Internet research · 2025Article
- Users' Perspectives of Direct-to-Consumer Telemedicine Services: Survey Study.JMIR formative research · 2025Article
- Primary Health Care Systems and Their Contribution to Universal Health Coverage and Improved Health Status in Seven Countries: An Explanatory Mixed-Methods Review.International journal of environmental research and public health · 2024Review
- Primary healthcare in the aftermath of the COVID-19 pandemic: a qualitative interview study in Sweden.BMJ open · 2024Article
- Tailoring communication practices to support effective delivery of telehealth in general practice.BMC primary care · 2024Article
- Article
- Awareness, Knowledge, Attitude, and Skills (AKAS) of Telemedicine and Its Use by Primary Healthcare Providers.International journal of general medicine · 2024Article
Corrections and comments
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Authors and funding
7 authors at 4 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundDuring the COVID-19 pandemic, telehealth emerged as a means of safely providing primary healthcare (PHC) consultations. In Australia, changes to telehealth funding led to the reconsideration of the role of telehealth in the ongoing provision of PHC services.
aimTo investigate GPs', registered nurses' (RNs), nurse practitioners' (NPs), and allied health (AH) clinicians perceptions of the sustainability of telehealth in PHC post-pandemic. DESIGN &
settingSemi-structured interviews were undertaken with 33 purposively selected clinicians, including GPs (
methodThe thematic analysis approach reported by Braun and Clarke was used to analyse the interview data.
resultsData analysis revealed that the perception of providers was represented by the following two themes: lessons learnt; and the sustainability of telehealth. Lessons learnt included the need for rapid adaptation to telehealth, use of technology, and the pandemic being a catalyst for long-term change. The sustainability of telehealth in PHC comprised four subthemes around challenges: the funding model, maintaining patient and provider safety, hybrid service models, and access to support.
conclusionProviders required resilience and flexibility to adapt to telehealth. Funding models must reward providers from an outcome focus, rather than placing limits on telehealth's use. Hybrid approaches to service delivery will best meet the needs of the community but must be accompanied by support and education for PHC professionals.
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