ArticleFrontiers in public health2022
Satisfaction of patients with health care services in tertiary care facilities of Riyadh, Saudi Arabia: A cross-sectional approach.
Article in Frontiers in public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 18 papers.
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Who cites it
18 citing papers in PubMed.
- Effectiveness of a village emergency care model: a pilot intervention in rural Tanzania.Emergency medicine journal : EMJ · 2026Article
- Patient satisfaction with cross-boundary healthcare: a cross-sectional study of Hong Kong residents' healthcare utilization in mainland China.BMC health services research · 2026Article
- Regional variations in inpatient satisfaction: a nationwide analysis of ministry of health hospitals in Saudi Arabia.Frontiers in public health · 2026Article
- Development and Validation of the Arabic Short Assessment of Patient Satisfaction (Ar-SAPS) in General Practice Clinics of a Tertiary Academic Hospital.Healthcare (Basel, Switzerland) · 2025Article
- Determinants of patient satisfaction among outpatients with chronic illnesses in the region of medina, Saudi Arabia: a cross-sectional study.BMC health services research · 2025Article
- Patients' satisfaction with healthcare services in Al-Baha, Saudi Arabia: a cross-sectional study.Journal of medicine and life · 2025Article
- Patient satisfaction in regional referral hospitals of Bhutan: Insights from a cross-sectional study.PloS one · 2025Article
- Satisfaction of Patients with Multiple Sclerosis Towards the Provision of Healthcare Services at a Tertiary Care Setting in Saudi Arabia.Clinics and practice · 2024Article
- Key Predictors of Patient Satisfaction and Loyalty in Saudi Healthcare Facilities: A Cross-Sectional Analysis.Healthcare (Basel, Switzerland) · 2024Article
- Patient satisfaction with quality of care at out-patient departments in selected health facilities in Kumasi, Ghana.BMC health services research · 2024Article
- The influence of hospital services on patient satisfaction in OPDs: evidence from the transition to a digital system in South Punjab, Pakistan.Health research policy and systems · 2024Article
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- Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ).Healthcare (Basel, Switzerland) · 2024Article
- Assessment of parental satisfaction with paediatric health services in public sector tertiary hospitals within a low-income setting using Patient Satisfaction Questionnaire (PSQ-18).BMJ paediatrics open · 2024Article
- Risks Associated with Quality Care among Hispanic and White Populations-A Cross-Sectional Comparison Study.Healthcare (Basel, Switzerland) · 2024Article
- Patients' experience of service quality in government and private hospitals in the Qassim Region, Kingdom of Saudi Arabia.Journal of medicine and life · 2023Article
- Factors Affecting Women's Attitudes Toward the Use of Epidural Anesthesia During Labor in Riyadh in 2023.Cureus · 2023Article
- Factors Associated With the Nursing Care Experience of Patients Admitted to Riyadh Region Hospitals.SAGE open nursingArticle
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Authors and funding
13 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
As part of Saudi Vision 2030, the country's healthcare system is undergoing a significant makeover, with accessibility and effectiveness serving as the benchmarks for measuring patient care quality. This study's goal was to ascertain the degree of patient satisfaction with the medical care and services received in Riyadh's tertiary care facilities. The PSQ-18 (Patient Satisfaction Questionnaire-18), a standardized validated questionnaire including areas of "overall satisfaction," "technical quality," "interpersonal aspect," "communication," "financial aspect," "time spent with the doctor," and "accessibility and convenience," was used in this cross-sectional study on 384 patients of two tertiary care facilities in Riyadh, Saudi Arabia, over a 6-month period. The degree to which sociodemographic characteristics and components of patient satisfaction are correlated was assessed using binary and multiple regression analysis. When the
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