ArticleBMJ open quality2023
Routine measurement of patient experience.
Article in BMJ open quality, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 28 papers, 5 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
28 citing papers in PubMed, 5 syntheses or guidelines pooled it.
- Patient satisfaction with advanced practice physiotherapy internationally: A systematic mixed studies review.PloS one · 2026Pooled it
- A systematic review of international performance indicators and metrics relevant to UK general practice.BMJ open quality · 2025Pooled it
- Digital Health Interventions to Prevent Type 2 Diabetes Mellitus: Systematic Review.Journal of medical Internet research · 2025Pooled it
- Impact of digital health interventions on patient satisfaction in outpatient gastrointestinal endoscopy: a systematic review.BMJ open gastroenterology · 2025Pooled it
- Systematic Review of Outcome Measures in Pharmacologically Managed Chronic Pain: Informing a New Outcome Framework for Healthcare Provider-Led Pharmacotherapy Services.Journal of evaluation in clinical practice · 2025Pooled it
- Revolutionising healthcare access: student-led clinics as catalysts for change in an underserved urban community in Karachi, Pakistan.Journal of global health · 2026Article
- Patient experience and stroke care quality: a quality improvement initiative in Northeastern Ontario.BMJ open quality · 2026Observational
- Patient-centred care measurement in sub-Saharan Africa: a scoping review of the evidence (1990-2024).International health · 2026Article
- Healthcare service user-reported quality of care in Malawi: a national multifacility cross-sectional study.BMJ open · 2026Article
- Patient experience, satisfaction, and adherence: Mediating roles of communication and outcome quality among geriatrics.Narra J · 2026Article
- Perceptions of public and private health services in Poland: findings from a 2025 nationwide survey.BMC health services research · 2026Article
- Where Is the Client in Client-Centered Care? Centering the Experiences of Integrated Care Among Black Women in Public Health Settings.Healthcare (Basel, Switzerland) · 2026Article
- Article
- Women's Satisfaction with Gynecological Healthcare Services in a Public Tertiary Facility: A Questionnaire Study.Healthcare (Basel, Switzerland) · 2025Article
- From engagement to evidence: a scoping review of qualitative and quantitative measures of adult patient engagement in research.Research involvement and engagement · 2025Review
- Diabetic Patients' Experiences in Primary Healthcare Centers in the Al-Ahsa Region, 2025.Cureus · 2025Article
- Development and Psychometric Validation of the Patient Experience for Disease Management Scale (PEDMS) in Outpatient Settings in Najran, Saudi Arabia.Healthcare (Basel, Switzerland) · 2025Article
- Towards Global Health Equity: A Prototype for Standardizing Patient Satisfaction Measurement in Alignment with the United Nations' Sustainable Development Goals.Healthcare (Basel, Switzerland) · 2025Article
- Exploring the Determinants of Patient Experiences Using the Digital Topic Modeling Approach.Journal of nursing management · 2025Article
- Access to Care and Health-Related Quality of Life in Multiple Sclerosis.Neurology. Clinical practice · 2024Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Patient experience is a key pillar of healthcare quality. We describe a framework of three short generic measures covering Patient Experience, Result Satisfaction and Service Integration. The Result Satisfaction measure is described for the first time.These measures capture twelve aspects of patient experience covering the relationship between patients and clinicians (Patient Experience), the immediate results of the consultation or treatment as perceived by patients (Result Satisfaction) and collaboration between different healthcare services and silos (Service Integration). Each measure has four items.These measures are compared with three national measures: the Friends and Family Test and the General Practice Patient Survey used in England, and HCAHPS used in US hospitals. The expected benefits of national measures are not being achieved and we need to think again about how best to tailor health services to meet patients' expectations.The three measures described (Patient Experience, Result Satisfaction and Service Integration) are generic, short and have low reading ages. They share common forms and scoring schemes, which mean that they can be used individually or in combination at all levels of a healthcare provider.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.