ArticleHealthcare (Basel, Switzerland)2022
A Qualitative Investigation of Factors Affecting Saudi Patients' Communication Experience with Non-Saudi Physicians in Saudi Arabia.
Article in Healthcare (Basel, Switzerland), 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
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Who cites it
16 citing papers in PubMed.
- Critical Care Nurses' Encounters With Multicultural Patients and Families in Saudi Arabia: A Qualitative Study.Nursing open · 2026Article
- The Association Between the Nursing Practice Environment and Culturally Competent Behaviors Among Surgical Nurses in Riyadh, Saudi Arabia: A Multicenter Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2026Article
- Multilevel Factors Influencing Nurse-Patient Communication in Linguistically Diverse Healthcare Settings: A Qualitative Descriptive Study in Saudi Arabia.Healthcare (Basel, Switzerland) · 2026Article
- Assessing Primary Care Physicians' Readiness for AI-Based Adaptive Learning: Perceptions, Barriers, and Learning Needs in Northern Saudi Arabia.Healthcare (Basel, Switzerland) · 2026Article
- Listening beyond words: cultural safety in nurse-patient communication with Bedouin patients in rural Saudi hospitals.BMC nursing · 2026Article
- Satisfaction with primary health care services among patients with chronic diseases: a qualitative study.Frontiers in medicine · 2026Article
- Women's Perceptions of Cultural Sensitivity of Midwives During Intrapartum Care in Riyadh, Saudi Arabia.Healthcare (Basel, Switzerland) · 2025Article
- Adaptation and Validation of a Treatment Expectations Scale for Hospitalized Patients-Spanish Patient Version.Healthcare (Basel, Switzerland) · 2025Article
- Bridging the gap: assessing public understanding of medical terms in Saudi arabia's multilingual healthcare context.BMC medical education · 2025Article
- The impact of language barriers on patients' perception of their physician's involvement in shared decision-making.Frontiers in public health · 2025Article
- Assessing patient satisfaction with practitioner communication: patient-centered care, hospital environment and patient trust in the public hospitals.Frontiers in medicine · 2025Article
- Key Predictors of Patient Satisfaction and Loyalty in Saudi Healthcare Facilities: A Cross-Sectional Analysis.Healthcare (Basel, Switzerland) · 2024Article
- Ophthalmology workforce over a decade in the Kingdom of Saudi Arabia: demographics, distribution, and future challenges.Human resources for health · 2024Article
- Validation of the Arabic Version of the Patient Activation Measure (PAM-13) for Application within the Primary Healthcare Context in Saudi Arabia.Healthcare (Basel, Switzerland) · 2023Article
- Status and Factors Affecting Patient Safety Culture at Dilla University Teaching Hospital: A Mixed-Method Cross-Sectional Study.Risk management and healthcare policy · 2023Article
- Compassion through technology: Digital empathy concept analysis and implications in nursing.Digital healthReview
Corrections and comments
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Authors and funding
9 authors.
Funding
Abstract
(1) Background: Communication is the main issue between the patient and physician. Communication gaps lead to medical errors, mistakes, and wrong diagnoses and treatments. It would certainly be a cause of patient dissatisfaction, the physicians' job dissatisfaction, and the increase in the cost of health services. (2) Objectives: The objective of the study was to explore the perception of Saudi patients when they meet non-Saudi consultants at hospitals. (3) Material and Methods: This study is exploratory in nature. Semi-structured face to face interviews were conducted. Study participants were patients from the outpatient department of the Hospitals of Qassim province, Saudi Arabia. A total of eight respondents, four male and four female, participated in the study. (4) Results: Interviews were transcribed verbatim and analyzed using a thematic analysis approach. Two main themes emerged: the first theme is encountering difference, with three sub-themes, while the second one is the absence of partnering, with four sub-themes. (5) Conclusions: The analysis of the patients' experiences of their medical encounters revealed that the effectiveness of the physician-patient communication was jeopardized by two challenges: encountering differences and the absence of partnering. (6) Limitations: This study was conducted in one site only and hence findings must be tested in application to other sites in other parts of Saudi Arabia and in other similar countries. A further limitation of this study was the cultural barrier that was encountered by the researcher during the interview process.
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