ArticleJournal of air transport management2021
Strategic responses by European airlines to the Covid-19 pandemic: A soft landing or a turbulent ride?
Article in Journal of air transport management, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
6 citing papers in PubMed.
- Pandemic-Induced PR Dilemmas Faced by Airlines: A Thematic Analysis of Spirit Airlines' Incident Response from USA.Behavioral sciences (Basel, Switzerland) · 2025Article
- A public health crisis in the university: Impact of crisis response strategies on universities' transparency and post-crisis relationships during COVID 19 pandemic.Public relations review · 2023Article
- COVID-19 pandemic and air transportation: Summary of Recent Research, Policy Consideration and Future Research Directions.Transportation research interdisciplinary perspectives · 2022Article
- The impact of the COVID-19 pandemic on tourists' air travel intentions: The role of perceived health risk and trust in the airline.Journal of air transport management · 2022Article
- The impact of the COVID-19 crisis on the US airline market: Are current business models equipped for upcoming changes in the air transport sector?Case studies on transport policy · 2022Article
- Health risks of airplane boarding methods with apron buses when some passengers disregard safe social distancing.PloS one · 2022Article
Corrections and comments
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Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The coronavirus (COVID-19) pandemic has dramatically affected the aviation industry. This paper investigates how 20 European airlines communicated their crisis messages during the pandemic by employing Situational Crisis Communication Theory (SCCT) to airline responses. This qualitative study consisting of a systematic review and content analysis, examined 7237 messages from social media channels and press releases posted between December 1, 2019, and May 25, 2020, when the crisis unfolded worldwide. The results indicate that the airlines primarily emphasized instructing and adjusting crisis communication strategies. Further, Twitter replaced Facebook as the primary communication channel. This study provides insights on how airlines can and should communicate crisis-related messages amidst a severe pandemic. The study concludes with the implications of these findings and recommendations for airline stakeholders moving forward.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.