ArticleInternational journal of environmental research and public health2022
Inpatient Satisfaction with Nursing Care and Its Impact Factors in Chinese Tertiary Hospitals: A Cross-Sectional Study.
Article in International journal of environmental research and public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers.
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10 citing papers in PubMed.
- Patient-Reported Receipt of Satisfactory Healthy Lifestyle Guidance and Associated Factors Among Outpatients in China: A Nationwide Cross-Sectional Survey.Healthcare (Basel, Switzerland) · 2026Article
- Clients' perceptions of nursing care services at selected public health facilities in Namibia: A qualitative study.Health SA = SA Gesondheid · 2026Article
- Actual Scope of Nursing Practice and the Influencing Factors: A Single-Center Cross-Sectional Study in China.Journal of nursing management · 2026Article
- The Impact of Rosenthal Effect-Based Psychological Nursing on Psychological State, Self-Efficacy, and Quality of Life in Patients Undergoing Total Hysterectomy for Uterine Fibroids: A Randomized Controlled Trial.International journal of women's health · 2026Article
- Patient-Centered Outpatient Process Optimization System Based on Intelligent Guidance in a Large Tertiary Hospital in China: Implementation Report.JMIR medical informatics · 2025Article
- Evidence-based nursing practice readiness in tertiary hospitals in central China: a convergent parallel mixed methods study.BMC nursing · 2025Article
- Analysis of the service needs of outpatients undergoing thyroid fine needle aspiration biopsy based on the Kano model.BMC nursing · 2025Article
- Article
- Impact of inpatient self-efficacy and trust in physicians on inpatient satisfaction with medical services: the mediating role of patient participation in medical decision-making.Frontiers in psychology · 2024Article
- Analysis of the correlation between clinical nurses' professional quality of life and family care and organizational support.Frontiers in public health · 2023Article
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5 authors.
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Abstract
aimsTo evaluate the level of patient satisfaction with nursing care in China's major tertiary hospitals, and to explore patient and hospital level factors associated with patient satisfaction, in order to provide policy implications for the evaluation and improvement of nursing care, toward a patient-centered healthcare system.
backgroundPatient satisfaction with nursing care has been designated as a key measure of the quality of nursing care and is one of the main focuses of the current healthcare improvement campaign in China.
methodsWe participated in the 2021 China National Patient Survey and designed and administered a survey instrument with five domains, to evaluate patient satisfaction with nursing care among 24,971 inpatients from 143 tertiary hospitals across 31 provinces in China. Descriptive analysis and binary logistic regressions were utilized to assess the level of satisfaction and identify key factors related to nursing satisfaction.
resultsThe overall satisfaction level is high, but satisfaction with health guidance is relatively low. Patients' sociodemographic characteristics, including age, income, and education, are significantly associated with their satisfaction. Hospital characteristics, such as geographic location, type, and nurse-to-doctor ratio, significantly impact inpatient satisfaction with nursing care. Patients of hospitals in the eastern region, general hospitals, and hospitals with higher nurse-to-doctor ratios are more satisfied with nursing care.
conclusionMore attention should be paid to equitably allocating healthcare resources among different regions, improving the management and competence of non-general hospitals, and strengthening the recruitment and retention of the nursing workforce. Moreover, patient characteristics should be considered when evaluating patient satisfaction across hospitals. Patient and Public Contribution: These findings will help us better understand patients' satisfaction regarding nursing care in Chinese tertiary hospitals and develop targeted interventions, to establish a patient-centered healthcare system.
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