ArticleInternational journal of hospitality management2021
Stakeholders of the world, unite!: Hospitality in the time of COVID-19.
Article in International journal of hospitality management, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed.
- Light at the end of a very dark tunnel: An examination of the survival and recovery strategies of Iranian tourist accommodation businesses during the Covid-19 pandemic.Tourism and hospitality research : the Surrey quarterly review · 2023Article
- "Sanitary measures, social distancing, safety": The evolution of Swiss hoteliers' Covid-19 communication through three snapshots.Tourism and hospitality research : the Surrey quarterly review · 2023Article
- Linking green supply chain management practices with competitiveness during covid 19: The role of big data analytics.Technology in society · 2022Article
- Explore the mechanism for seafarers to reconnect with work after post-pandemic psychological distress (PAPISTOcean & coastal management · 2022Article
- Government and social trust vs. hotel response efficacy: A protection motivation perspective on hotel stay intention during the COVID-19 pandemic.International journal of hospitality management · 2021Article
Corrections and comments
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Authors and funding
2 authors.
Funding
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Abstract
The COVID-19 pandemic created a global, complex crisis, without a clear end in sight, presenting an existential threat to many hospitality businesses. Drawing on stakeholder theory, we develop a framework for recovery strategy development for COVID-19, which engages salient stakeholders in the process of recognizing challenges, rationalizing changes needed and refashioning ways of working. The framework is used to analyze the process of development of a recovery strategy for a boutique hotel in England, UK, via a case study methodology. The analysis brings to the fore the interdependencies between the hotel owners and its employees, customers, governments, suppliers and communities, at local, national and international levels. Moreover, the analysis shows how collaborating with these stakeholders leads to the identification of revenue streams for the hotel, operational modifications and even the development of new commercial partnerships.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.