ArticleInternational journal of hospitality management2021
The effects of crowdedness and safety measures on restaurant patronage choices and perceptions in the COVID-19 pandemic.
Article in International journal of hospitality management, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers.
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Who cites it
13 citing papers in PubMed.
- Competitive gamification in crowdsourcing-based contextual-aware recommender systems.International journal of human-computer studies · 2023Article
- Investigating the epidemiological and economic effects of a third-party certification policy for restaurants with COVID-19 prevention measures.Scientific reports · 2023Article
- What influences restaurant dining out and diners' self-protective intention during the COVID-19 pandemic: Applying the Protection Motivation Theory.International journal of hospitality management · 2023Article
- What motivates food workers to adhere with WHO guidelines to combat the COVID-19? A social cognitive theory perspective.Frontiers in public health · 2023Article
- Dining comfort in elderly care facility dining rooms and influencing factors before and after the outbreak of the COVID-19 pandemic.Frontiers in psychology · 2023Article
- On the optimal layout of a dining room in the era of COVID-19 using mathematical optimization.International transactions in operational research : a journal of The International Federation of Operational Research Societies · 2022Article
- Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology.Technology in society · 2022Article
- Leveraging data analytics to understand the relationship between restaurants' safety violations and COVID-19 transmission.International journal of hospitality management · 2022Article
- Assessing personal exposure to COVID-19 transmission in public indoor spaces based on fine-grained trajectory data: A simulation study.Building and environment · 2022Article
- Safety or service? Effects of employee prosocial safety-rule-breaking on consumer satisfaction.International journal of hospitality management · 2022Article
- Most and least important attributes for domestic travel: A best-worst scaling approach.Frontiers in psychology · 2022Article
- Article
- Will Social Distancing in Service Encounters Affect Consumers' Value Perception During the COVID-19 Pandemic? The Role of Servicescape, Self-Efficacy, and Technological Intervention.Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation, IncArticle
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
This paper investigates the effects of crowdedness and in-restaurant safety measures on consumers' restaurant patronage choices (eat-in vs. order takeaway vs. not patronize) and their perceptions during the COVID-19 pandemic. In an online experiment with 593 US consumers and 591 Australian consumers, we assess the effects of three levels of crowdedness (low vs. medium vs. high crowdedness) and four types of in-restaurant safety measures (none vs. partition vs. increasing distances between tables vs. not using in-between tables) by showing participants an image of the restaurant setting. Results show that US consumers are more sensitive to crowdedness, whereas Australian consumers are more sensitive to different types of safety measures, which greatly influence their patronage choices. In general, safety measures featuring social distancing are preferred over partitions, and there is no preferential difference between the measure of increasing distances between tables and the measure of not using in-between tables.
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