ArticleSocial science & medicine (1982)2023
Reconfiguring the social organization of work in the intensive care unit: Changed relationships and new roles during COVID-19.
Article in Social science & medicine (1982), 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers, 1 of them a synthesis that pooled it.
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
6 citing papers in PubMed, 1 synthesis or guideline pooled it, 13 citations in OpenAlex.
- Impact of restricted family presence during the COVID-19 pandemic on critically ill patients, families, and critical care clinicians: a qualitative systematic review.BMC health services research · 2024Pooled it
- Care without co-presence: Crafting alternative modes of involvement in UK intensive care in times of COVID-19.Medical anthropology quarterly · 2026Article
- Difficulties and Coping Strategies of Psychiatric Visiting Nurses After the Noto Peninsula Earthquake: A Qualitative Descriptive Study.Nursing reports (Pavia, Italy) · 2026Article
- How did staffing strategies change amid COVID-19 and post pandemic? A qualitative study.BMJ open · 2025Article
- Remaking critical care: Place, body work and the materialities of care in the COVID intensive care unit.Sociology of health & illness · 2024Article
- Becoming futile: the emotional pain of treating COVID-19 patients.Frontiers in sociology · 2023Article
Corrections and comments
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Authors and funding
1 author at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The COVID-19 pandemic caused hospitals to make changes to workflow that exacerbated emotional exhaustion and burnout among health care workers. This article examines one of those changes, restricted visitation, showing how it changed the social organization of work by upending established interactional patterns and relationships between health care workers, patients, and patients' families. Based on 40 interviews with intensive care unit (ICU) workers in units that were full of COVID-19 patients and had fully restricted visitation, study findings show that staff took on emotional support roles with patients that had typically been done by families at the bedside. They also faced increased anger, distrust, and misunderstandings from families who were not allowed to see their dying loved one. With each other, staff bonded together with dark humor and candid talk about the scale of deaths, constructing a shared understanding and solidarity amidst the tragedy of the pandemic.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.