Evidence map›Paper›PMID 36526307›Full record

ArticleBMJ open2022

From hearing to seeing: medical dispatchers' experience with use of video streaming in medical emergency calls - a qualitative study.

Siri Idland, Emil Iversen, Guttorm Brattebø, Jo Kramer-Johansen, Magnus Hjortdahl

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in BMJ open, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 20 papers.

0numbers the graph read from it
0cells of the map it votes in
20citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

20 citing papers in PubMed.

  1. Trial
  2. Trial
  3. Trial
  4. Trial
  5. Observational
  6. Article
  7. Review
  8. Article
  9. Managing apnoea in trauma victims: the potential for dispatcher-assisted airway handling - a narrative review.Scandinavian journal of trauma, resuscitation and emergency medicine · 2025
    Review
  10. Article
  11. Observational
  12. Primary care video consulting: a view from Northern Europe.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025
    Article
  13. Article
  14. Article
  15. Article
  16. Article
  17. Observational
  18. Article
  19. Article
  20. Observational
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

5 authors.

Siri IdlandBachelor Program in Paramedic Science, Institute of Nursing and Health Promotion, Faculty of Health Science, Oslo Metropolitan University, Oslo, Norway siriid@oslomet.no.ORCID 0000-0002-6493-3630
Emil IversenNorwegian National Advisory Unit on Emergency Medical Communication (KoKom), Haukeland University Hospital, Bergen, Norway.
Guttorm BrattebøDepartment of Clinical Medicine, Faculty of Medicine, University of Bergen, Bergen, Norway.ORCID 0000-0002-7124-5641
Jo Kramer-JohansenNorwegian National Advisory Unit on Prehospital Emergency Medicine (NAKOS) and Air Ambulance department, Division of Prehospital Services, Oslo University Hospital, Oslo, Norway.
Magnus HjortdahlBachelor Program in Paramedic Science, Institute of Nursing and Health Promotion, Faculty of Health Science, Oslo Metropolitan University, Oslo, Norway.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

objectivesVideo streaming has recently been introduced as an additional tool for communication between medical dispatchers and caller. Research implies that video streaming may be a useful tool for the dispatchers, but more knowledge is needed. With this study, we wanted to explore how the dispatchers experience using video streaming as an additional tool in medical emergency calls.

designAn explorative, qualitative study using semi-structured focus group interviews.

settingTwo emergency medical communications centres in Norway where video streaming recently had been introduced. Interviews were conducted during 24 June 2020 and 26 June 2020.

participantsWe recruited 25 medical dispatchers, either nurses or emergency medical technicians who worked at the two centres.

resultsThe results are categorised into three themes: (1) change in dispatcher's perception of the patient and the situation, (2) reassurance for the dispatcher and (3) worries about increased time consumption and the possibility of unpleasant images.

conclusionThe dispatchers experienced that the use of video streaming in medical emergency calls might contribute to a better comprehension of the situation and following more precise resource allocation, as well as greater reassurance for the dispatcher and improved relationship between the dispatcher and the caller. Further research with an aim to measure effects and safety of video streaming during medical emergency calls is needed.

Indexed as

Cardiopulmonary ResuscitationEmergency Medical ServicesEmergency Medical TechniciansCommunicationEmergency Medical Service Communication SystemsHearingHumansQualitative ResearchACCIDENT & EMERGENCY MEDICINETelemedicineTRAUMA MANAGEMENT

Identifiers

PMID36526307
PMCPMC9764601

What OpenQuestion holds

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LicenceCC BY-NC
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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.