ArticleInternational journal of environmental research and public health2022
Calling for Help-Peer-Based Psychosocial Support for Medical Staff by Telephone-A Best Practice Example from Germany.
Article in International journal of environmental research and public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers, 1 of them a synthesis that pooled it.
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Who cites it
8 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Digital resilience interventions for healthcare workers: a systematic review.Frontiers in psychiatry · 2025Pooled it
- Peer Support Systems, Psychosocial Support and Employer Attractiveness Among Healthcare Workers: A Multicenter Cross-Sectional Study in Germany.Healthcare (Basel, Switzerland) · 2026Article
- Health and social care workers perceptions of and experiences with virtual peer support: a qualitative study applying the Levesque Framework.BMC health services research · 2026Article
- [Critical events in intensive care and emergency medicine : Peer support in coping with critical events].Medizinische Klinik, Intensivmedizin und Notfallmedizin · 2026Review
- Effect of an Online Continuing Professional Development Course on Physicians' Intention to Approach a Colleague in Difficulty: Mixed Methods Convergent Study.JMIR medical education · 2026Observational
- Identifying key competencies for supporting second victims in different contexts: a scoping review.BMJ open · 2025Article
- The Economic Implications of Psychosocial Peer Support for Health Workers in German Hospitals.Journal of healthcare leadership · 2025Article
- Article
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundA telephone support hotline (PSU-HELPLINE) was established at the beginning of the pandemic due to the burden on health professionals and the lack of support at the workplace. The aim of this study was to evaluate the telephone support service for health professionals in terms of its burden, benefits, and mechanisms of action.
methodsData collection was conducted during and after calls by PSU-HELPLINE counsellors. In addition to the socio-demographic data evaluation, burdens of the callers and the benefits of the calls were collected. The content-analytical evaluation of the stresses as well as the effect factors were based on Mayring's (2022).
resultsMost of the callers were highly to very highly stressed. The usefulness of the conversation was rated as strong to very strong by both callers and counsellors. The PSU-HELPLINE was used primarily for processing serious events and in phases of overload. The support work was carried out through the following aspects of so-called effect factors, among others: psychoeducation, change of perspective, resource activation, problem actualization, connectedness, information, problem solving, self-efficacy, and preservation of resources.
conclusionsThe expansion of local peer support structures and the possibility of a telephone helpline are recommended. Further research is needed.
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