ArticleFrontiers in psychology2022
How organizational trust impacts organizational citizenship behavior: Organizational identification and employee loyalty as mediators.
Article in Frontiers in psychology, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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Who cites it
7 citing papers in PubMed.
- Do intergenerational interactions affect organizational trust, commitment, and satisfaction in the workplace in nursing: perceptions of generation Z towards others.BMC psychology · 2026Article
- Job autonomy and career development satisfaction among healthcare professionals: the moderating role of organizational identification.Frontiers in psychology · 2026Article
- Building positive workplace behaviors: how trust in the manager enhances sportsmanship behaviors through organizational trust.Frontiers in psychology · 2026Article
- School transparency as a predictor of organizational trust.BMC psychology · 2025Article
- From psychological imbalance to behavioral withdrawal: unraveling the impact of relative deprivation on organizational citizenship behavior in tourism enterprises.Frontiers in psychology · 2025Article
- Clinical nursing mentors' motivation, attitude, and practice for mentoring and factors associated with them.BMC nursing · 2024Article
- Impact of corporate social responsibility on employee loyalty: Mediating role of person-organization fit and employee trust.PloS one · 2024Article
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4 authors.
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Abstract
Research on the influence of organizational trust (OT) on organizational citizenship behavior (OCB) of employees has been conducted for years, but the influence of internal mechanism for OT on OCB is not well studied. Based on social exchange theory and organizational identity theory, this paper explored the OT on the OCB and revealed the chain-mediating role of organizational identification (OI) and employee loyalty (EL) from both employees' cognitive and psychological perspectives. The research employed a two-wave and multi-source strategy to conduct hypothesis validation with 305 validated questionnaires of Chinese enterprises. The results of the empirical analysis show that: (1) OT has a significant effect on OCB; (2) OI plays a mediating role between OT and OCB; (3) EL plays a mediating role between OT and OCB; and (4) OI and EL have a significant chain-mediating role between OT and OCB. The results of this study have deepened the understanding of organizational trust and have important practical implications for improving organizational citizenship behavior, organizational identification, and employee loyalty.
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