ArticleBMC health services research2022
Understanding patient preferences for emergency care for lower triage acuity presentations during GP hours: a qualitative study in Australia.
Article in BMC health services research, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed, 18 citations in OpenAlex.
- Embedded Low-Acuity Pathway in the Emergency Department: An Alternative to Stand-Alone Urgent Care Services.Emergency medicine Australasia : EMA · 2026Article
- Applying the Moving Epidemic Method to Emergency Department Syndromic Surveillance to identify the Start of Influenza Seasons in New South Wales, Australia.Influenza and other respiratory viruses · 2026Article
- [Experience of Nursing Professionals with Advanced Practice competencies with triage implementation in Primary Care Emergency Services].Atencion primaria · 2026Article
- Emergency Department Syndromic Surveillance Diagnostic Code Selection for Assessing Severity of Seasonal Influenza in New South Wales, Australia.Influenza and other respiratory viruses · 2026Article
- Why do patients seek emergency care for problems that could be managed in primary care? A scoping review.Family practice · 2025Article
- Investigating older people's preferences for an urgent care service: a discrete choice experiment.BMC geriatrics · 2025Article
- A Qualitative Examination of Job Satisfaction in Emergency Medicine From the Perspective of Physicians Also Working in Prehospital and Retrieval Medicine.Emergency medicine Australasia : EMA · 2025Article
- What Is Important to Older People When Accessing Urgent Health Care: Key Considerations and Recommendations From Consumer Consultations.Health expectations : an international journal of public participation in health care and health policy · 2025Article
- Emergency Departments in Contemporary Healthcare: Are They Still for Emergencies? An Analysis of over 1 Million Attendances.Healthcare (Basel, Switzerland) · 2024Article
- Why Do Patients Opt for the Emergency Department over Other Care Choices? A Multi-Hospital Analysis.The western journal of emergency medicine · 2024Article
- "I do not know the advantages of having a general practitioner" - a qualitative study exploring the views of low-acuity emergency patients without a regular general practitioner toward primary care.BMC health services research · 2024Article
Corrections and comments
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Authors and funding
7 authors at 4 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundLow acuity presentations to Australian emergency departments drive long wait times, higher costs and may be better treated in primary care settings. This study sought to understand factors leading these patients to present to emergency departments.
methodsSemi-structured interviews were carried out with patients at two tertiary emergency departments in Sydney during general practitioner opening hours. Nvivo was used to code the interviews and a thematic analysis was carried out to capture the main themes from the interviews.
resultsForty-four interviews were included in the analysis across the two sites. They represented a diverse population in terms of ethnicity, education and socioeconomic background. Patient preferences for emergency care were organised into four main themes: (i) patients were referred (either by another health service, work, friend, or family), (ii) emergency department factors (convenience of investigations and severity of symptoms requiring emergency care), (iii) GP factors (does not have a GP, cannot find an appointment with a GP or has previously had a negative experience with a GP) and (iv) personal factors such as their connection to the hospital.
conclusionMultiple factors led patients to seek ED care for low acuity presentations during GP hours. Some of these factors could be addressed to meet patient needs in the community, however this is currently not the case. Addressing these factors to improve access to GP clinics and the availability of services outside the hospital setting could reduce ED presentations and likely improve patient experience.
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