ArticlePloS one2022
Strategies to improve patient loyalty and medication adherence in Syrian healthcare setting: The mediating role of patient satisfaction.
Article in PloS one, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
16 citing papers in PubMed.
- Expert patients improve health literacy, self-care attitudes, and practices in people with diabetes: a quasi-experimental study in Tanzania.Scientific reports · 2026Article
- Patient experience, satisfaction, and adherence: Mediating roles of communication and outcome quality among geriatrics.Narra J · 2026Article
- Evaluating the impact of restored nonverbal communication on medical service quality and patient loyalty in the post-pandemic era.Frontiers in public health · 2026Article
- The magic of first impressions: Do facial displays on online platforms affect users' offline conversion rate?PloS one · 2026Article
- Oral nutritional supplement compliance among hospitalized cancer patients: a cross-sectional study based on the KAP model.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2025Article
- Assessing patient satisfaction in a novel frontier: the model of ambulatory surgery center in rural eastern Uganda.Surgical endoscopy · 2025Article
- Maternal Satisfaction With Universal Postnatal Nurse Home Visiting Services and Its Covariates: A Cross-Sectional Survey of 22,040 Mothers With Young Children in Seoul, Korea.Journal of Korean medical science · 2025Article
- Sentiment analysis in medication adherence: using ruled-based and artificial intelligence-driven algorithms to understand patient medication experiences.International journal of clinical pharmacy · 2025Article
- Association between mental health status and patient satisfaction: a cross-sectional study in three Damascus hospitals, Syria.BMJ public health · 2025Article
- Antecedents of Patient Loyalty: Exploring Mediating and Moderating Paradigms in Public Hospitals.Patient preference and adherence · 2025Article
- Assessing patient satisfaction with practitioner communication: patient-centered care, hospital environment and patient trust in the public hospitals.Frontiers in medicine · 2025Article
- Key Predictors of Patient Satisfaction and Loyalty in Saudi Healthcare Facilities: A Cross-Sectional Analysis.Healthcare (Basel, Switzerland) · 2024Article
- Enhancing Operational Efficiency and Service Delivery through a Robotic Dispensing System: A Case Study from a Retail Pharmacy in Brazil.Pharmacy (Basel, Switzerland) · 2024Article
- Exploring Inpatients' Perspective: A Cross-Sectional Survey on Satisfaction and Experiences in Greek Hospitals.Healthcare (Basel, Switzerland) · 2024Article
- Ophthalmology Practice-Related Factors and Patient Loyalty: Mediating Role of Patient Satisfaction.Patient preference and adherence · 2024Article
- Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients.Dentistry journal · 2023Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The purpose of this study is to empirically examine the relationships between service quality, patient satisfaction, patient loyalty and medication adherence in the Syrian healthcare setting from a patient's perspective. Based on random sampling technique, data collection was conducted in six hospitals located in the Syrian capital Damascus. The reliability and validity of the theoretical model had been confirmed using quantitative analyses SmartPLS software. The study indicated that our proposed model can significantly explain (35) per cent of patient satisfaction, (55) per cent of patient loyalty and (46) per cent medication adherence in a statistically manner. Our results highlighted that patient satisfaction mediated the relationship between patient loyalty and service quality (assurance, reliability and financial aspect). Besides, patient satisfaction had mediation effect on the relationship between medication adherence and service quality (reliability and financial aspect). Financial aspect had the highest impact on patient satisfaction (β = 0.242) and medication adherence (β = 0.302). In addition, reliability was the only dimension of service quality that had a significant direct impact on patient satisfaction, patient loyalty and medication adherence. To increase patient loyalty in Syrian hospitals, healthcare professionals should place a greater emphasis on the reliability and responsiveness elements of service quality. To the author's knowledge, this is the first study conducted during the COVID pandemic to evaluate the mediating role of patient satisfaction in the relationship between service quality, patient loyalty and medication adherence in the Syrian healthcare sector.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.