ArticleInternational journal of environmental research and public health2022
A Mobile Application-Based Relational Agent as a Health Professional for COVID-19 Patients: Design, Approach, and Implications.
Article in International journal of environmental research and public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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Who cites it
6 citing papers in PubMed.
- Virtual resonance: analyzing IPA usage intensity under COVID-19's isolating canopy.Scientific reports · 2024Article
- Demographic and clinical characteristics associated with anxiety and depressive symptom outcomes in users of a digital mental health intervention incorporating a relational agent.BMC psychiatry · 2024Article
- RACares: a conceptual design to guide mHealth relational agent development based on a systematic review.mHealth · 2024Review
- Design Validation of a Relational Agent by COVID-19 Patients: Mixed Methods Study.JMIR human factors · 2023Article
- Preliminary Evaluation of a Conversational Agent to Support Self-management of Individuals Living With Posttraumatic Stress Disorder: Interview Study With Clinical Experts.JMIR formative research · 2023Article
- Factors Influencing the Aged in the Use of Mobile Healthcare Applications: An Empirical Study in China.Healthcare (Basel, Switzerland) · 2023Article
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Authors and funding
2 authors.
Funding
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Abstract
Relational Agents' (RAs) ability to maintain socio-emotional relationships with users can be an asset to COVID-19 patients. The goal of this research was to identify principles for designing an RA that can act as a health professional for a COVID-19 patient. We first identified tasks that such an RA can provide by interviewing 33 individuals, who had recovered from COVID-19. The transcribed interviews were analyzed using qualitative thematic analysis. Based on the findings, four sets of hypothetical conversations were handcrafted to illustrate how the proposed RA will execute the identified tasks. These conversations were then evaluated by 43 healthcare professionals in a qualitative study. Thematic analysis was again used to identify characteristics that would be suitable for the proposed RA. The results suggest that the RA must: model clinical protocols; incorporate evidence-based interventions; inform, educate, and remind patients; build trusting relationships, and support their socio-emotional needs. The findings have implications for designing RAs for other healthcare contexts beyond the pandemic.
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Registered trials
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