ReviewTourism management2021
Crisis management research (1985-2020) in the hospitality and tourism industry: A review and research agenda.
Review in Tourism management, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
16 citing papers in PubMed, 327 citations in OpenAlex.
- Measuring destination image dissonance: A compositional data analysis of cross-media representations in Sanya's Tourism.PloS one · 2026Article
- Multi-modal deep learning framework for damage detection in social media posts.PeerJ. Computer science · 2024Article
- Pictures of a crisis. Destination marketing organizations' Instagram communication before and during a global health crisis.Journal of business research · 2023Article
- Light at the end of a very dark tunnel: An examination of the survival and recovery strategies of Iranian tourist accommodation businesses during the Covid-19 pandemic.Tourism and hospitality research : the Surrey quarterly review · 2023Article
- Was it really different? COVID-19-pandemic period in long-term recreation monitoring - A case study from Polish forests.Journal of outdoor recreation and tourism · 2023Article
- Does geography matter? Implications for future tourism research in light of COVID-19.Scientometrics · 2023Article
- Did Human Microbes Affect Tourist Arrivals before the COVID-19 Shock? Pre-Effect Forecasting Model for Slovenia.International journal of environmental research and public health · 2022Article
- Role of Organizational Resilience and Psychological Resilience in the Workplace-Internal Stakeholder Perspective.International journal of environmental research and public health · 2022Article
- Dire Straits: How tourists on the Diamond Princess cruise endured the COVID-19 crisis.Tourism management · 2022Article
- Exploring home-based accommodation operators' responses to Covid-19: Implications of untact hospitality adoption.Tourism management perspectives · 2022Article
- Did COVID-19 tourism sector supports alleviate investor fear?Annals of tourism research · 2022Article
- How does COVID-19 differ from previous crises? A comparative study of health-related crisis research in the tourism and hospitality context.International journal of hospitality management · 2022Article
- Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic.Transportation research interdisciplinary perspectives · 2022Article
- Image and text presentation forms in destination marketing: An eye-tracking analysis and a laboratory experiment.Frontiers in psychology · 2022Article
- Exploring the impact of COVID-19 on tourism: transformational potential and implications for a sustainable recovery of the travel and leisure industry.Current research in behavioral sciences · 2021Article
- Tourists' Health Risk Threats Amid COVID-19 Era: Role of Technology Innovation, Transformation, and Recovery Implications for Sustainable Tourism.Frontiers in psychology · 2021Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The global tourism industry has already suffered an enormous loss due to COVID-19 (Coronavirus Disease 2019) in 2020. Crisis management, including disaster management and risk management, has been becoming a hot topic for organisations in the hospitality and tourism industry. This study aims to investigate relevant research domains in the hospitality and tourism industry context. To understand how crisis management practices have been adopted in the industry, the authors reviewed 512 articles including 79 papers on COVID-19, spanning 36 years, between 1985 and 2020. The findings showed that the research focus of crisis management, crisis impact and recovery, as well as risk management, risk perception and disaster management dominated mainstream crisis management research. Look back the past decade (2010 to present), health-related crisis (including COVID-19), social media, political disturbances and terrorism themes are the biggest trends. This paper proposed a new conceptual framework for future research agenda of crisis management in the hospitality and tourism industry. Besides, ten possible further research areas were also suggested in a TCM (theory-context-method) model: the theories of crisis prevention and preparedness, risk communication, crisis management education and training, risk assessment, and crisis events in the contexts of COVID-19, data privacy in hospitality and tourism, political-related crisis events, digital media, and alternative analytical methods and approaches. In addition, specific research questions in these future research areas were also presented in this paper.
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.