ArticleBMC psychiatry2022
A digital Norwegian version of the client satisfaction questionnaire 8: factor validity and internal reliability in outpatient mental health care.
Article in BMC psychiatry, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT06592677 (Early Support After Exposure to Trauma), which is not on this map. Cited by 19 papers.
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Early Support After Exposure to Trauma
Who cites it
19 citing papers in PubMed.
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- Online Group Hypnotherapy for Irritable Bowel Syndrome-a Pilot Study.Neurogastroenterology and motility · 2026Article
- Psychometric and qualitative assessment of the Client Satisfaction Questionnaire-8 (CSQ-8) among Syrian mental health and psychosocial support service users.BJPsych open · 2026Article
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- A move toward patient dissatisfaction? A critical review of the disproportionate focus on patient satisfaction compared to dissatisfaction.Journal of patient-reported outcomes · 2026Review
- Co-Created Digital Pretherapy Psychoeducation for Outpatients in Specialized Mental Health Care: Usability Evaluation and Patient Satisfaction Study.JMIR human factors · 2026Article
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- Brief treatments for panic disorder: a pilot study of the bergen repeated one-session treatment format.BMC psychiatry · 2026Article
- Evaluation of a psychoeducational group program for parents of adolescents with anorexia nervosa: pre-post associations with psychological distress.Frontiers in psychiatry · 2026Article
- Effectiveness of temperament based therapy with support: a randomized controlled trial study protocol.Frontiers in psychology · 2026Article
- Service and Treatment Factors as Predictors of Satisfaction with Mental Health Services Among Service Users with Psychosis.Community mental health journal · 2025Article
- A mixed methods pilot feasibility study of the unified protocol group psychotherapy for early bipolar disorder.Frontiers in psychiatry · 2025Article
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- Smartphone-Based Cognitive Telerehabilitation: A Usability and Feasibility Study Focusing on Mild Cognitive Impairment.Sensors (Basel, Switzerland) · 2024Article
- Measuring patient satisfaction with four items: validity of the client satisfaction questionnaire 4 in an outpatient population.BMC psychiatry · 2023Article
- Factor structure of the patient health questionnaire-4 in adults with attention-deficit/hyperactivity disorder.Frontiers in psychiatry · 2023Article
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5 authors.
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No grant is acknowledged in the PubMed record.
Abstract
backgroundValidated measures of patient-reported experiences are essential for assessing and improving the quality of mental health services and interventions. In Norwegian mental healthcare settings, the Client Satisfaction Questionnaire (CSQ-8) is increasingly being used for this purpose, but the validity and reliability of the Norwegian translation have not been investigated.
methodsWe examined the factor structure and internal consistency of a digitally administrated Norwegian translation of the CSQ-8 in a sample of 338 patients recruited from outpatient treatment. The relationship between satisfaction scores and the change in symptom severity during treatment, measured by the Patient Health Questionnaire-4, was also investigated.
resultsThe Norwegian CSQ-8 showed a clear unidimensional structure with one factor explaining 74% of the variance. Internal consistency was very high, with a Cronbach's alpha of 0.95. Satisfaction showed a small-to-moderate negative relationship with change in symptom severity. Satisfaction scores were negatively skewed, and the presence of ceiling effects is discussed.
conclusionOur results support the use of the Norwegian CSQ-8 as a valid and reliable measure of satisfaction with mental healthcare services. Further studies are needed to determine the test-retest reliability of the questionnaire, its sensitivity to change, and to assess its propensity to ceiling effects.
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