ArticleFrontiers in public health2022
Design and process optimization of combined medical and elderly care services: An integrated service blueprint-TRIZ model.
Article in Frontiers in public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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11 citing papers in PubMed.
- Developing an integrated dementia care model using service blueprinting: process visualization and failure point analysis.BMC health services research · 2026Article
- Nursing strategies for managing urological disorders in aging populations: a comprehensive review.BMC urology · 2026Review
- Roles and Influence of Nursing Assistants in Integrated Medical and Elderly Care Institutions: A Qualitative Study.Journal of multidisciplinary healthcare · 2026Article
- Spatio-temporal evolution and driving factors of the coupling and coordinated development of China's digital economy and older adult care services.Frontiers in public health · 2025Article
- Text analysis of rehabilitation nursing policy in China from the perspective of policy tools.Frontiers in public health · 2025Article
- Balancing the Demands of Older People and Care Services of Healthy Aging: Assessment and Positioning of Care Facilities.International journal of public health · 2025Article
- Development of the assessment standards of the International Classification of Functioning, Disability, and Health (ICF) Geriatric Core Set through a modified Delphi method.BMC geriatrics · 2024Article
- Research and development of fully enclosed wire-shell support structure technology for deep soft rock roadway based on TRIZ theory.Scientific reports · 2024Article
- Middle-aged and older people's preference for medical-elderly care integrated institutions in China: a discrete choice experiment study.BMC nursing · 2024Article
- Analysis of the Health Examination Service Process Using Service Blueprint: Focus on the Older Adult Patient in South Korea.Healthcare (Basel, Switzerland) · 2023Article
- Factors affecting the medication literacy of older adults and targeted initiatives for improvement: a cross-sectional study in central China.Frontiers in public health · 2023Article
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5 authors.
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Abstract
China's increasingly aging population is resulting in an imbalance between supply and demand for elderly care resources. The theory of "combined medical and elderly care" (CMEC) has introduced a new perspective in the conception of China's elderly care problems. This study employed the service blueprint, fuzzy failure mode and effects analysis (Fuzzy-FMEA), and the theory of inventive problem solving (TIPS or the Russian acronym TRIZ) for the process optimization of CMEC services in three phases. In the first phase (service process analysis), potential service failure points in the service process were analyzed using the service blueprint technique. In the second phase (service failure diagnosis), Fuzzy-FMEA was applied to diagnose the service failure modes and explore the possible causes and effects. The service failure modes were then prioritized based on fuzzy numbers and the cumulative fuzzy risk priority number (Fuzzy-RPN). Finally, in the third phase (generation of service optimization solutions), the TRIZ parameters, inventive principles, and contradiction matrix were first employed to select TRIZ inventive principles. The selected TRIZ inventive principles were then used to inspire inventive solutions for new service processes. Finally, a case study was conducted on the service processes of elderly care institutions to demonstrate the applicability of the optimization solutions.
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