Evidence map›Paper›PMID 36289174›Full record

ArticleInternational journal of clinical pharmacy2023

Community pharmacists' expanding roles in supporting patients before and during COVID-19: An exploratory qualitative study.

Jennifer E Isenor, Benoit Cossette, Andrea L Murphy, Mylaine Breton, Maria Mathews, Lauren R Moritz, Richard Buote, Lisa McCarthy, Lisa Woodill, Bobbi Morrison and 2 more

Abstract read
In one paragraph

Article in International journal of clinical pharmacy, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
15citing papers in PubMed, 1 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

15 citing papers in PubMed, 1 synthesis or guideline pooled it.

  1. Pooled it
  2. Article
  3. Primary health care research & development · 2026
    Article
  4. Article
  5. Article
  6. Community pharmacy working conditions: Is stress impacting patient care?Exploratory research in clinical and social pharmacy · 2025
    Article
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  8. Review
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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

12 authors.

Jennifer E IsenorCollege of Pharmacy and Department of Community Health and Epidemiology, Dalhousie University, Halifax, Canada.ORCID http://orcid.org/0000-0003-1648-7362
Benoit CossetteDepartment of Community Health Sciences, Université de Sherbrooke, Longueuil, Canada.ORCID http://orcid.org/0000-0002-1765-9130
Andrea L MurphyCollege of Pharmacy and Department of Psychiatry, Dalhousie University, Halifax, Canada.ORCID http://orcid.org/0000-0001-5093-6681
Mylaine BretonDepartment of Community Health Sciences, Université de Sherbrooke, Longueuil, Canada.ORCID http://orcid.org/0000-0001-5713-9618
Maria MathewsDepartment of Family Medicine, Schulich School of Medicine and Dentistry, Western University, London, Canada.ORCID http://orcid.org/0000-0002-5174-104X
Lauren R MoritzPrimary Care Research Unit, Department of Family Medicine, Dalhousie University, Halifax, Canada.ORCID http://orcid.org/0000-0002-0802-0140
Richard BuotePrimary Care Research Unit, Department of Family Medicine, Dalhousie University, Halifax, Canada.ORCID http://orcid.org/0000-0001-7981-7854
Lisa McCarthyInstitute for Better Health, Trillium Health Partners, Mississauga, ON, Canada.ORCID http://orcid.org/0000-0001-9087-1077
Lisa WoodillPharmacy Association of Nova Scotia, Dartmouth, NS, Canada.
Bobbi MorrisonSt. Francis Xavier University, Antigonish, NS, Canada.ORCID http://orcid.org/0000-0001-6558-8034
Line GuénetteFaculty of Pharmacy and CHU de Québec Research Centre, Université Laval, Québec, QC, Canada.ORCID http://orcid.org/0000-0001-9769-7550
Emily Gard MarshallPrimary Care Research Unit, Department of Family Medicine, Dalhousie University, Halifax, Canada. Emily.Marshall@Dal.ca.ORCID http://orcid.org/0000-0001-8327-0329

Funding

Canadian Institutes of Health Research 447605CIHR 447605Nova Scotia Health Authority Research Fund 893771
6 · The paper itself

Abstract

backgroundTimely access and attachment to a primary healthcare provider is associated with better population health outcomes. In Canada, community pharmacists are highly accessible and patients struggling to access a family physician or nurse practitioner (i.e., "unattached") may seek care from a community pharmacist. Community pharmacists took on additional roles during the COVID-19 pandemic; however, little is known about how community pharmacists managed the needs of attached and unattached patients before and during the COVID-19 pandemic.

aimTo describe Nova Scotian community pharmacists' roles in caring for unattached patients before and during the COVID-19 pandemic and identifying barriers and facilitators to optimizing patient access.

methodSemi-structured interviews with community pharmacists (n = 11) across the province of Nova Scotia (Canada) were conducted.

resultsFive key themes were noted: (1) rising pressure on pharmacists to meet unique health needs of attached and unattached patients; (2) what pharmacists have to offer (e.g., accessibility, trustworthiness); (3) positioning pharmacists in the system (e.g., how pharmacists can address gaps in primary healthcare); (4) pharmacist wellbeing; and, (5) recommendations for practice post-pandemic (e.g., maintain some policy changes made during the COVID-19 pandemic).

conclusionBefore and during the pandemic, community pharmacists played a significant and increasing role providing care to patients, especially unattached patients. With growing numbers of unattached patients, it is vital that community pharmacists are supported to provide services to care for the health needs of patients.

Indexed as

Community Pharmacy ServicesCOVID-19Attitude of Health PersonnelHumansNova ScotiaPandemicsPharmacistsProfessional RoleCanadaHealth services accessibilityPharmacyPrimary health careQualitative research

Identifiers

PMID36289174
PMCPMC9607833

What OpenQuestion holds

Textmetadata
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.