ArticleBJGP open2022
Patient experiences during the COVID-19 pandemic: a qualitative study in Dutch primary care.
Article in BJGP open, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers, 1 of them a synthesis that pooled it.
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Who cites it
11 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Access or continuity: a zero sum game? A systematic review of the literature examining the relationship between access and continuity in primary healthcare.BMC primary care · 2025Pooled it
- Lost and Not Found: Determinants and Patterns of Loss to Follow-Up Among Men Who Have Sex With Men in the Dutch HIV Pre-Exposure Prophylaxis Pilot Program.Journal of acquired immune deficiency syndromes (1999) · 2026Article
- Patients' and relatives' perspectives on the quality of end-of-Life care in advanced cancer: From the final months to bereavement.PloS one · 2026Article
- Impact of the COVID-19 Pandemic on the Incidence of Anorexia and Bulimia Nervosa in Dutch Primary Care.The International journal of eating disorders · 2025Article
- Impact of COVID-19 on Dutch General Practitioner Prenatal Primary Care: Retrospective, Observational Cohort Study Using an Interrupted Time-Series Approach.JMIR pediatrics and parenting · 2025Article
- Recording practices of body mass index, overweight and obesity by Dutch general practitioners: an observational study.BMC primary care · 2025Observational
- Downsizing chronic disease management programs for type 2 diabetes patients during the COVID-19 pandemic: changes in healthcare utilization patterns.Frontiers in medicine · 2025Article
- Opioid prescribing in the Netherlands during the COVID-19 pandemic: a national register-based study.BMJ open · 2024Article
- Dutch GP healthcare consumption in COVID-19 heterogeneous regions: an interregional time-series approach in 2020-2021.BJGP open · 2024Article
- Patients' experience with German primary care practices during Covid-19: an interview study.BJGP open · 2024Article
- Care by general practitioners for patients with asthma or COPD during the COVID-19 pandemic.NPJ primary care respiratory medicine · 2023Article
Corrections and comments
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Authors and funding
9 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundChanges in primary care provision during the COVID-19 pandemic could have affected patient experience of primary care both positively and negatively.
aimTo assess the experiences of patients in primary care during the COVID-19 pandemic. DESIGN &
settingA qualitative study of patients from regions with high and low COVID-19 prevalence in the Netherlands.
methodA qualitative study using a phenomenological framework was performed among purposively sampled patients. Individual semi-structured interviews were performed and transcribed. Data were thematically analysed by means of an inductive approach.
resultsTwenty-eight patients were interviewed (13 men and 15 women, aged 27-91 years). After thematic analysis, two main themes emerged: accessibility and continuity of primary care. Changes considered positive during the pandemic regarding accessibility and continuity of primary care included having a quieter practice, having more time for consultations, and the use of remote care for problems with low complexity. However, patients also experienced decreases in both care accessibility and continuity, such as feeling unwelcome, the GP postponing chronic care, seeing unfamiliar doctors, and care being segregated.
conclusionDespite bringing several benefits, patients indicated that the changes to primary care provision during the COVID-19 pandemic could have threatened care accessibility and continuity, which are core values of primary care. These insights can guide primary care provision not only in this and future pandemics, but also when implementing permanent changes to care provision in primary care.
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