Evidence map›Paper›PMID 36247082›Full record

ArticleTourism management2023

Recommend or not? The influence of emotions on passengers' intention of airline recommendation during COVID-19.

Xi Wang, Jie Zheng, Liang Rebecca Tang, Yi Luo

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in Tourism management, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.

0numbers the graph read from it
0cells of the map it votes in
2citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

2 citing papers in PubMed.

  1. Article
  2. How COVID-19 has changed tourists' behaviour.Nature human behaviour · 2025
    Review
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

4 authors.

Xi WangCulture, Creativity and Management, School of Culture and Creativity, BNU-HKBU United International College, China.
Jie ZhengApparel, Events, and Hospitality Management, College of Human Sciences, Iowa State University, United States.
Liang Rebecca TangApparel, Events, and Hospitality Management, College of Human Sciences, Iowa State University, United States.
Yi LuoCollege of Business Administration, Capital University of Economics and Business, China.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Due to the COVID-19 pandemic, the airline industry has undoubtedly suffered serious losses. Investigation of passenger's intention to recommend an airline is urgently needed for airline companies to formulate specific retention strategies and revitalize the industry. Therefore, this study mainly sought to identify the latent factors that determine airline passenger's recommendation intention during the COVID-19 period, and investigate how the emotions expressed in passenger reviews affect their intention to recommend an airline. From the period between January 2020 and October 2021, 6798 online reviews were collected and analyzed. The results indicate that four out of eight emotional dimensions, including joy, trust, anger, and disgust, significantly influence passengers' intention to recommend. This study not only extended the applications of the expectancy-disconfirmation theory and Plutchik's emotional theory but also provided instructive suggestions for airline businesses that need to formulate marketing strategies, especially during the COVID-19 period.

Indexed as

Airline attributeAirline passenger's intentionCOVID-19Expectancy-disconfirmation theoryIntention to recommendPlutchik's emotion

Identifiers

PMID36247082
PMCPMC9550663

What OpenQuestion holds

Textmetadata
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.