Evidence map›Paper›PMID 36238670›Full record

ArticleComputational intelligence and neuroscience2022

Artificial Intelligence Based Customer Churn Prediction Model for Business Markets.

J Faritha Banu, S Neelakandan, B T Geetha, V Selvalakshmi, A Umadevi, Eric Ofori Martinson

Open access · hybridAbstract read
In one paragraph

Article in Computational intelligence and neuroscience, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.

0numbers the graph read from it
0cells of the map it votes in
3citing papers in PubMed
6.5field-weighted citation impact, top 3% of its field
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

3 citing papers in PubMed, 46 citations in OpenAlex.

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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors at 3 institutions in 1 country.

J Faritha BanuDepartment of Computer Science and Engineering, SRM Institute of Science and Technology, Ramapuram, Chennai, India.ORCID https://orcid.org/0000-0001-8324-1165
S NeelakandanDepartment of CSE, R.M.K Engineering College, Chennai, India.
B T GeethaDepartment of ECE, Saveetha School of Engineering, SIMATS, Saveetha University, Thiruvallur, India.
V SelvalakshmiDepartment of Management Studies, SRM Valliammai Engineering College, Kattankulathur, Tamilnadu, India.
A UmadeviDepartment of Management Studies, SRM Valliammai Engineering College, Kattankulathur, Tamilnadu, India.
Eric Ofori MartinsonDepartment of Electronics and Communications Engineering, School of Engineering, All Nations University, Koforidua, India.ORCID https://orcid.org/0000-0001-8394-4696
SRM Institute of Science and Technology · INDr. M.G.R. Educational and Research Institute · INSaveetha University · IN

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

The introduction of artificial intelligence (AI) and machine learning (ML) technologies in recent years has resulted in improved company performance. Customer churn forecast is a difficult problem in many corporate sectors, particularly the telecommunications industry. Because customer churns have a direct impact on a company's total revenue, telecommunications firms have begun to develop 76 models to reduce churns at an earlier stage. Previous research has revealed that AI and ML models are effective CCP solutions. According to this viewpoint, this study proposes a unique AI-based CCP model for Telecommunication Business Markets (AICCP-TBM). The AICCP-TBM model's purpose is to control the existence of churners and non-churners in the telecom sector. The proposed AICCP-TBM model employs a Chaotic Salp Swarm Optimization-based Feature Selection (CSSO-FS) method for the best feature assortment. In addition, a Fuzzy Rule-based Classifier(FRC) is used to distinguish between client churners and non-churners. A technique known as Quantum Behaved Particle Swarm Optimization (QPSO) is used to pick the membership functions for the FRC model in order to improve the classification performance of the FRC model. The performance of the AICCP-TBM model is validated using a benchmark CCP dataset and the experimental results are reviewed from several angles. In relations of presentation, the imitation consequences demonstrated that the AICCP-TBM model surpassed the most recent state-of-the-art CPP models. The suggested AICCP-TBM method's comparative accuracy was thoroughly tested on the three datasets used. Using datasets 1-3, this technique obtained better levels of accuracy, with the maximum attainable values being 97.25 %, 97.5 % and 94.33 %. The simulation results for the AICCP-TBM model demonstrated improved prediction performance.

Indexed as

AlgorithmsArtificial IntelligenceCommerceComputer SimulationHumansMachine Learning

Identifiers

PMID36238670
PMCPMC9552693
OpenAlexW4297983321

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.