Observational studyJournal of medical Internet research2022
Patient and Provider Experiences With Virtual Care in a Large, Ambulatory Care Hospital in Ontario, Canada During the COVID-19 Pandemic: Observational Study.
Observational study in Journal of medical Internet research, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers.
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Who cites it
13 citing papers in PubMed.
- Building Patient Capabilities for Using Virtual Care: A Document Analysis of Patient Support Resources and Guidance.Journal of patient experience · 2026Article
- Patient Perspectives on Virtual vs In-Person Posttreatment Care for Brain Metastases.Advances in radiation oncology · 2025Article
- Caregiver experiences of an integrative patient-centered digital health application for pediatric type 1 diabetes care: Findings from a pilot clinical trial.PLOS digital health · 2025Article
- Unlocking the promise of virtual care in hospitals: the Smarter Hospitals Project protocol.BMC health services research · 2025Article
- Evaluation of the virtual care experience for persons in prospective cohorts with HIV during the COVID pandemic.PLOS digital health · 2025Article
- Telemedicine Integrated Care Versus In-Person Care Mode for Patients With Short Stature: Comprehensive Comparison of a Retrospective Cohort Study.Journal of medical Internet research · 2024Article
- A Phenomenological Inquiry of the Shift to Virtual Care Delivery: Insights from Front-Line Primary Care Providers.Healthcare (Basel, Switzerland) · 2024Article
- Virtual Care for Patients with Advanced Well Differentiated Gastroenteropancreatic Neuroendocrine Tumor (GEP-NET).Current oncology (Toronto, Ont.) · 2024Observational
- The Transformative Power of Virtual Hospitals for Revolutionising Healthcare Delivery.Public health reviews · 2024Review
- Access to Specialized Care Across the Lifespan in Tetralogy of Fallot.CJC pediatric and congenital heart disease · 2023Review
- Variation in parental experiences with their child's hospitalization over the COVID-19 pandemic.Journal of patient-reported outcomes · 2023Article
- We Cannot Put This Genie Back in the Bottle: Qualitative Interview Study Among Family Medicine Providers About Their Experiences With Virtual Visits During the COVID-19 Pandemic.Journal of medical Internet research · 2023Article
- Article
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundVirtual care use increased during the COVID-19 pandemic. The impact of that shift on patient and provider experiences is unclear.
objectiveWe evaluated patient and provider experiences with virtual visits across an academic, ambulatory hospital in Toronto, Canada and assessed predictors of positive experience with virtual care.
methodsSurvey data were analyzed from consenting patients who attended at least one virtual visit (video or telephone) and from consenting providers who delivered at least one virtual visit. Distributions for demographic variables and responses to survey questions are reported, with statistical significance assessed using chi-square tests and t tests. Ordinal logistic regression analysis was used to identify any patient predictors of responses.
resultsDuring the study period, 253 patients (mean age 45.1, SD 15.6 years) completed 517 video visit surveys, and 147 patients (mean age 41.6, SD 16.4 years) completed 209 telephone visit surveys. A total of 75 and 94 providers completed the survey in June 2020 and June 2021, respectively. On a scale from 1 to 10 regarding likelihood to recommend virtual care to others, fewer providers rated a score of 8 or above compared with patients (providers: 62/94, 66% for video and 49/94, 52% for telephone; patients: 415/517, 80% for video and 150/209, 72% for telephone). Patients of non-White ethnicity had lower odds of rating a high score of 9 or 10 compared with White patients (odds ratio 0.52, 95% CI 0.28-0.99).
conclusionsPatient experiences with virtual care were generally positive, but provider experiences were less so. Findings suggest potential differences in patient experience by ethnicity, warranting further investigation into equity concerns with virtual care.
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