ArticleBMC health services research2022
Exploring the challenges to telephone triage in pre-hospital emergency care: a qualitative content analysis.
Article in BMC health services research, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers, 3 of them syntheses that pooled it.
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Who cites it
11 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Pooled it
- Application of artificial intelligence in triage in emergencies and disasters: a systematic review.BMC public health · 2024Pooled it
- Prehospital Emergency Care in Low- and Middle-Income Countries: A Systematic Review.Prehospital and disaster medicine · 2023Pooled it
- Identifying the Challenges of Prehospital Emergency Centers in Providing Care in Wartime and Proposing Strategic Solutions: A Qualitative Study.Health science reports · 2026Article
- Multi-method approach to the development of contextual telephone triage systems.African journal of emergency medicine : Revue africaine de la medecine d'urgence · 2026Article
- Dispatcher Performance and Prehospital Outcomes in Telephone-Assisted Airway Management following Foreign Body Obstruction: A Cross-Sectional Study.Archives of academic emergency medicine · 2026Article
- Spatial analysis of prehospital emergency medical services accessibility: a comparative evaluation of the GAUSS-probability two-step floating catchment area model in Handan City.Frontiers in public health · 2025Article
- Artificial Intelligence as a Triage Tool during the Perioperative Period: Pilot Study of Accuracy and Accessibility for Clinical Application.Plastic and reconstructive surgery. Global open · 2024Article
- Challenges and opportunities to improve efficiency and quality of prehospital emergency care using an mHealth platform: Qualitative study in Rwanda.African journal of emergency medicine : Revue africaine de la medecine d'urgence · 2023Article
- Implementation of advanced triage in the Emergency Department of high complexity public hospital: Research protocol.Nursing open · 2023Article
- Embracing e-health systems in managing the COVID 19 pandemic in Sub-Saharan Africa.Social sciences & humanities open · 2023Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundOne of the important indices for the efficacy of pre-hospital emergency services is telephone triage. The dispatching team members are faced with many challenges in telephone triage which can adversely affect their performance. This study was conducted in the south of Iran to determine the challenges to telephone triage in pre-hospital emergency services.
methodThe present study is qualitative-descriptive where the sample was selected purposefully. Data were collected through 18 semi-structured, in-depth interviews with 18 dispatching team members in pre-hospital emergency care. The collected qualitative data were analyzed using the content analysis approach recommended by Graneheim and Lundman.
resultsAnalysis of the data resulted in the emergence of three themes and ten sub-themes. The three main themes extracted from the data included inefficient interaction, insufficient and unreal information, and professional challenges.
conclusionThe dispatching unit personnel in pre-hospital emergency care are confronted with various interactional, organizational, and professional issues. Accordingly, the senior managers in emergency departments should take effective measures to remove the existing barriers toward improving the efficacy of telephone triage and, by extension, the quality of pre-hospital emergency care services.
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