ArticleInternet interventions2022
Online consultations in mental healthcare: Modelling determinants of use and experience based on an international survey study at the onset of the pandemic.
Article in Internet interventions, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
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Who cites it
8 citing papers in PubMed, 15 citations in OpenAlex.
- Development of Telepresence Among Patients and Psychotherapists in the Actor-Partner Interdependence Model: Longitudinal Observational Study of 20 Dyads From a Randomized Trial on Video Consultations in Primary Care.JMIR mental health · 2025Trial
- AI-Assisted Adaptation of the Swedish Version of the Digital Competencies for Applied Psychological Practitioners Scale: Preliminary Psychometric Evaluation.JMIR formative research · 2026Article
- The Impact of Government-Funded Brief Psychological Interventions on Mental Health: A Longitudinal Evaluation of the Italian "Psychological Bonus" Policy.Community mental health journal · 2026Article
- Digital interventions in mental health: An overview and future perspectives.Internet interventions · 2025Review
- Factors associated with the willingness to provide telerehabilitation by physiotherapists treating older adults or people with neurological diseases during the COVID-19 pandemic in Sweden.PLOS digital health · 2024Article
- Revealing the source: How awareness alters perceptions of AI and human-generated mental health responses.Internet interventions · 2024Article
- Telepsychology in Europe since COVID-19: How to Foster Social Telepresence?Journal of clinical medicine · 2023Article
- Prospects of e-Coaching as a Platform for Empowering Families of Person With Mental Disorder: A Qualitative Study.SAGE open nursingArticle
Corrections and comments
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Authors and funding
19 authors at 13 institutions in 12 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Introduction: While online consultations have shown promise to be a means for the effective delivery of high-quality mental healthcare and the first implementations of these digital therapeutic contacts go back nearly two decades, uptake has remained limited over the years. The onset of the COVID-19 pandemic dramatically altered this relative standstill and created a unique turning point, with a massive amount of both professionals and clients having first hands-on experiences with technology in mental healthcare. Objective: The current study aimed to document the uptake of online consultations and explore if specific characteristics of mental health professionals across and beyond Europe could predict this. Methods: An international survey was designed to assess mental health professionals' (initial) experiences with online consultations at the onset of the pandemic: their willingness to make use of them and their prior and current experiences, alongside several personal characteristics. Logistic mixed-effects models were used to identify predictors of the use of online consultations, personal experience with this modality, and the sense of telepresence. Results: A total of 9115 healthcare professionals from 73 countries participated of which about two-thirds used online consultations during the initial COVID-19 outbreak. The current study identifies multiple determinants relating to the use and experience of online consultations, including the professionals' age, experience with the technology before the outbreak, the professional context, and training. Conclusions: Despite strong evidence supporting the relevance of training in digital mental health, this is clearly still lacking. Nevertheless, the COVID-19 pandemic presented a first, and potentially transformative, experience with online consultations for many healthcare professionals. The insights from this study can help support professionals and, importantly, (mental) healthcare organisations to create optimal circumstances for selective and high-quality continued use of online consultations.
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