ArticleFrontiers in public health2022
Can online health information sources really improve patient satisfaction?
Article in Frontiers in public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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Who cites it
7 citing papers in PubMed.
- Evaluation of the psychometric properties of the Brazilian version of the Digital Health Literacy Instrument for individuals with heart failure.International journal of nursing studies advances · 2025Article
- Information sources as determinants of use of formal long-term care: a cross-sectional study in Taiwan.BMC health services research · 2025Article
- What Key Factors Affect Patient Satisfaction on Online Medical Consultation Platforms? A Case Study from China.Healthcare (Basel, Switzerland) · 2025Article
- Analysis of patient education materials on TikTok for erectile dysfunction treatment.International journal of impotence research · 2024Article
- Designing a doctor evaluation index system for an online medical platform based on the information system success model in China.Frontiers in public health · 2023Article
- Encouraging physicians' continuous knowledge-sharing in online health communities: A motivational perspective.Frontiers in public health · 2022Article
- Effect of patient satisfaction on the utilization of mHealth services by patients with chronic disease.Digital healthArticle
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Authors and funding
4 authors.
Funding
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Abstract
Internet information has become the main way for individuals to obtain health information. The purpose of this paper is to explore the role online information sources play in health decision-making. Specifically, we investigated the relationship between online information sources and patient satisfaction, as well as their moderating effects as compared to those of other information sources. Using logistical regression analysis, we conducted the longitudinal data on 54,027 doctors and 952,877 online doctor reviews from 3,525 hospitals in 31 provinces to test a proposed research model. The results showed that patient satisfaction was generally lower for individuals who found a doctor through online information sources. Therefore, we suggest that patients consider the doctor quality, the doctor popularity, and patient involvement. In addition, we found that the doctor popularity had a negative moderating effect between online information sources and patient satisfaction, while patient involvement had a positive moderating effect between online information sources and patient satisfaction. The study provides strategic guidance and practical implications for policies, online healthcare community managers, and patients.
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