ArticleJournal of patient experience2022
Patient Satisfaction Among the OPD Attendees at a Secondary Care Hospital in Northern India.
Article in Journal of patient experience, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
7 citing papers in PubMed.
- Patients' satisfaction with dental services provided by public outpatient clinics in Aden Governorate, Yemen.BMC oral health · 2026Article
- Patients' contentment and experiences with clinical care and services provided in a selected newly established hospital.Journal of family medicine and primary care · 2025Article
- Demographic determinants of patient satisfaction in medical outpatient department of a tertiary care hospital in North India.Journal of family medicine and primary care · 2025Article
- Developing and evaluating a dental incident reporting system: a user-centered approach to risk management.BMC oral health · 2025Article
- Disparities in satisfaction among insured and uninsured adult outpatient department service users in Southern Ethiopia, 2022: a comparative cross-sectional study.BMC health services research · 2024Article
- Assessment of parental satisfaction with paediatric health services in public sector tertiary hospitals within a low-income setting using Patient Satisfaction Questionnaire (PSQ-18).BMJ paediatrics open · 2024Article
- Utilisation of rural primary health centers for outpatient services - a study based on Rajasthan, India.BMC health services research · 2023Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Patient satisfaction reflects the quality and effectiveness of healthcare. Healthcare services have become more patient-centric in today's era as patients are viewed as active consumers of healthcare services rather than passive recipients. Measuring patient satisfaction level has become an objective criterion for defining the effectiveness of these services. Feedback from patients makes healthcare services more responsive to the expectations of patients. We conducted a cross-sectional study among 200 OPD attendees of a secondary-care hospital to assess the level of satisfaction. A 5-point Likert scale was used to record the responses. For overall satisfaction with the OPD services, most common responses were "good" or "very-good", with mean (SD) score of 3.8 (0.77). Majority of the patients were satisfied with facilities such as drinking water and toilets, and with consultation time provided by the doctors. The patients were not satisfied with the time taken at the registration window and behavior of other hospital employees. This highlights the importance of reorientation training on communication and interpersonal skills for all categories of healthcare staff.
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