ArticleFrontiers in psychology2022
Determinants of patients' satisfaction and trust toward healthcare service environment in general practice clinics.
Article in Frontiers in psychology, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers, 1 of them a synthesis that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
14 citing papers in PubMed, 1 synthesis or guideline pooled it, 47 citations in OpenAlex.
- An interdisciplinary mixed-methods systematic review of multidimensional factors shaping the outpatient waiting experience.BMC health services research · 2026Pooled it
- Willingness to Pay for Improved Quality of Services from Informal Health Providers in Urban Slums in Nigeria.PharmacoEconomics - open · 2025Article
- The mediating role of service innovation in the relationship between customer orientation and patient satisfaction.BMC health services research · 2025Article
- Factors influencing the level of patients' satisfaction with mental healthcare delivery in Tamale Metropolis: a multicentre cross-sectional study.BMC health services research · 2025Article
- Patients' satisfaction with healthcare services in Al-Baha, Saudi Arabia: a cross-sectional study.Journal of medicine and life · 2025Article
- Exploring the nurse-patient relationship in caring for the health priorities of older adults: qualitative study.BMC nursing · 2024Article
- Practice Standards in International Medical Departments of Public Academic Hospitals in China: Cross-Sectional Study.JMIR formative research · 2024Article
- Role of servicescape in patients' clinic care waiting experience: Evidence from developing countries.PloS one · 2024Article
- Bounded rationality in healthcare: unraveling the psychological factors behind patient satisfaction in China.Frontiers in psychology · 2024Article
- Article
- Article
- Drivers of Patients' Behavioral Intention toward Public and Private Clinics' Services.Healthcare (Basel, Switzerland) · 2023Article
- Comparisons of Clients' and Caregivers' Satisfaction Across Conventional, Virtual, and Hybrid Speech-Language Therapy Services in Malaysia.Patient preference and adherence · 2023Article
- Informal payments by patients, institutional trust and institutional asymmetry.Frontiers in psychology · 2022Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
7 authors at 5 institutions in 3 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
This study aimed to examine the healthcare service environment, patients' experience, and responses toward healthcare services in private general practice (GP) clinics. Self-administered questionnaires were used for collecting data from 367 respondents with prior experience in visiting the general practice clinics in Malaysia. SmartPLS statistical tool was used to test the underlying hypotheses. The results revealed that ambiance, service delivery, interior decor, and cleanliness had a significant influence on patients' trust and satisfaction while the exterior design is neither associated with satisfaction nor trust. Patients' satisfaction and trust had a higher significant effect on their repatronage intention, willingness to pay for a premium healthcare service, and engagement in word-of-mouth for healthcare services. In practice, both the service delivery and ambiance features of the healthcare services environment might be optimized by GP clinics. This research provides significant insights from the patients' perspective toward the GP clinics' healthcare services environment.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.