ArticlePloS one2022
Effectiveness of a service design training program to improve clinical nurses' compassion and problem-solving in Korea.
Article in PloS one, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
3 citing papers in PubMed.
- A scoping review of factors associated with pain empathy among nursing professionals and students.Frontiers in psychology · 2026Review
- Behavioral mechanisms uncovered: the causal effects of service experience design on green consumption via cognitive-affective dual processing.Frontiers in psychology · 2026Article
- Compassionate care of nurses for the elderly admitted to the COVID-19 wards in teaching hospitals of southern Iran.BMC nursing · 2024Article
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Authors and funding
7 authors.
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Abstract
Service design is an innovative tool used to improve the quality of patient experience, therefore, making it necessary for nurses to be able to implement it. The aim of this study was to examine the effects of a training program for patient experience-based nursing service design (PEN-SD) on clinical nurses' compassion and problem-solving ability. This study employed a mixed-methods design: a one-group, pretest-posttest design was used as the quantitative approach, and structured interviews were used as the qualitative approach. The participants were 21 nurses recruited from a university hospital in Korea. A PEN-SD training program was conducted from September 1 to October 6, 2018. After the training program, the participants' compassion significantly improved (p = .025) but there was no significant difference in their problem-solving ability (p = .313). In the structured interviews, majority of the participants (n = 17) felt that they were able to consider problems from the patient's perspective. They also reported being able to identify solutions to problems through careful observation (n = 5). The PEN-SD training program was effective in improving compassion among nurses.
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